Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral

Li, Gang; Law, Rob; Vu, Huy Quan; Rong, Jia

doi:10.1016/j.tourman.2012.10.017

Cited by 109 publications

(52 citation statements)

References 35 publications

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“…A study by Ananth et al (1992) revealed that price and quality were rated as the most important attributes, followed by security and convenience of location. Using the Choquet Integral method, Li et al (2013) discovered travelers' preferences that affect their hotel selections.…”

Section: Hotel Attributes and Pricingmentioning

confidence: 99%

Determining guests’ willingness to pay for hotel room attributes with a discrete choice model

Masiero

Heo

Pan

2015

International Journal of Hospitality Management

105

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Section: Hotel Attributes and Pricingmentioning

confidence: 99%

Determining guests’ willingness to pay for hotel room attributes with a discrete choice model

Masiero

Heo

Pan

2015

International Journal of Hospitality Management

105

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“…These approaches are costly, time consuming, and limited in terms of the number of responses (Li et al 2013. Studies based on these approaches fail to provide comprehensive insights into the dining behaviors and preferences of tourists.…”

Section: Restaurant Review Analysismentioning

confidence: 99%

Exploring Tourist Dining Preferences Based on Restaurant Reviews

Law

et al. 2017

Journal of Travel Research

Self Cite

104

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Dining is an essential tourism component that attracts significant expenditure from tourists. Tourism practitioners need insights into the dining behaviors of tourists to support their strategic planning and decision making. Traditional surveys and questionnaires are time consuming and inefficient in capturing the complex dining behaviors of tourists at a large scale. Thus far, the understanding about the dining preferences and opinions of different tourist groups is limited. This paper aims to fill the void by presenting a method that utilizes online restaurant reviews and text processing techniques in analyzing the dining behaviors of tourists. The effectiveness of the proposed method is demonstrated in a case study on international tourists visiting Australia using a large-scale data set of more than 40,000 restaurant reviews made by tourists on 2,265 restaurants. The proposed method can help researchers gain comprehensive insights into the dining preferences of tourists.

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“…There are many approaches to hotel classification according to the characteristics of the business, in terms of market hotels are classified according to criteria such as hotel categories, types of services they offer to guests, the standard of service quality, price (in accordance with the standards of services offered), the amount of earnings, location, method of construction, belonging to the hotel chain and/or a particular hotel brand, ownership, according to the place of service, according to the length of stay of guests, the motifs of arrival and the period of operations. It has to be highlighted that hotel characteristics are the main determinant of the hotel selection process of tourist demand (Li et al, 2013;Sohrabi et al, 2012), and academic literature distinguishes them as the most important internal factor of business performance. Koenig and Bischoff (2004) point out that it was the difference in the characteristics of hotels that has showed a significant relevance in the interpretation of differences in business performance.…”

Section: Internal Component Of Hotel Performancementioning

confidence: 99%

How to Approach Hotel Performance Measurement? A Conceptualization of Key Determinants

Ćorluka¹,

Mikinac²,

Peronja³

2017

Tourism in Southern and Eastern Europe

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Purpose -Market changes put new challenges for the hotel business. Hotels require and rely on measuring business performance, wherein inadequate measurement may compromise hotel performance and thus competitiveness on the tourism market. Performance measurement is an important managerial activity and a crucial support in company management and business decision making. Unfortunately, recent findings on measuring hotel performance are insufficient and incomplete. Therefor, the purpose of this paper is to foster innovation in hotel performance measurement and fill the findings gap in conceptualization of hotel performance key determinants by proposing an innovative approach to the conceptualization of hotel performance measurement. Design -Introductory remarks in the research problem are followed by hotel performance literature review, further key determinants of hotel performance are elaborated and a conceptual approach for measuring hotel performance is proposed, the paper ends with managerial implications and concluding remarks. Methodology -The objective is achieved by (i) a review of the hotel performance literature, (ii) the amalgamation of relevant findings in hotel performance researches, and (iii) proposing a hotel performance measurement framework. Approach -Based on the review of the relevant literature in the field of research findings will be summarized, critically reviewed and with theoretical footing a new innovative conceptual approach for measuring hotel performance will be proposed. Findings -The conceptual framework of hotel performance measurement inculd internal, external and temporal components. By approaching measurement of hotel performance internal, external and temporal determinants should be considered. Hotel characteristics stand out in the literature as crucial determinant of internal environment that determine business performance. Tourists, concretely destination demand represent a crucial element of the external environment of the hotel business. Further, the temporal component refers to tourism seasonality. It is necessary to explore hotel performance per season: low, medium and high season, to the contrary, research performance in a single time point or the aggregate annual data may lead to incorrect conclusions. Originality of the research -The contribution of research is a new innovative approach of hotel performance measurement conceptualization. This paper provides understanding of hotel performance determinants and fills an identified gap in the hotel performance measurment literature. Research findings are an important contribution to future research of hotel performance.

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Discovering the hotel selection preferences of Hong Kong inbound travelers using the Choquet Integral

Cited by 109 publications

References 35 publications

Determining guests’ willingness to pay for hotel room attributes with a discrete choice model

Determining guests’ willingness to pay for hotel room attributes with a discrete choice model

Exploring Tourist Dining Preferences Based on Restaurant Reviews

How to Approach Hotel Performance Measurement? A Conceptualization of Key Determinants

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