Discourse knowledge management in communities of practice

Abstract

Learning and problem solving groups like virtual communities of practices use electronic media to share knowledge and communicate. The more diverse or distributed a community is, the more important it becomes to carefully plan, moderate and post-process electronic discourses in order to reduce process frictions and improve outcomes. We sketch a framework to characterize platforms for electronic discourses for communities of practices. In this framework, e-moderator, discourse ontology, discourse meters for discourse awareness, discourse flow and discourse management are important notions.