Disconnected Processes, Mechanisms and Architecture for Mobile E-Business

Sairamesh, Jakka; Goh, Sweefen; Stanoi, Ioana; Padmanabhan, Sriram; Li, C. S.

doi:10.1023/b:mone.0000042504.21014.61

Cited by 21 publications

(15 citation statements)

References 13 publications

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“…propose an architecture which specifically takes disconnection, synchronization and application context into consideration ( [38]). A prototypical implementation of their architecture, based on Java technologies, promises a generic and flexible applicability.…”

Section: Information Systems Perspectivementioning

confidence: 99%

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Schierholz

Kolbe

Brenner

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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The bursting of the e-bubble affected expectations with regard to mobile initiatives and willingness to invest in them very negatively. In both academia and practice, there has recently been renewed interest in mobile business and mobile commerce. Now, however, business managers request detailed and thorough analyses prior to engaging in mobile initiatives. Multiple examples of successful customer relationship management (CRM) have appeared in academic and non-academic publications, although, none of them describe exactly how the transformation to a successful mobile CRM solution wasaccomplished. Consequently, we present a method, based on the business engineering, with which mobile business can be introduced to the CRM field. We provide a framework for the definition of a mobile CRM strategy as derived from the corporate strategy, suggest a method for the identification of the mobilization potential in CRM processes that is aligned with the strategy, and provide guidance with regard to the design of mobile information systems with which to support these processes.

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Section: Information Systems Perspectivementioning

confidence: 99%

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Schierholz

Kolbe

Brenner

2006

Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06)

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“…To answer the description of this research variable, a range of assessment criteria is used, such as formula (1) Total score = (Actual Score) / (Ideal Score) x 100% ... ... 1The actual score is the answer of all respondents to the questionnaire that has been submitted. The ideal score is the highest score or weight or all respondents are assumed to choose the answer with the highest score.…”

Section: • Quality Testingmentioning

confidence: 99%

“…Table 4 above, the value of R2 is 0.227. Then it will be converted into a percentage by calculating the Coefficient of Determination (KD) with the following formula (1). KD = R 2 x 100% ……………………..(1) KD = 0,227 x 100% = 22,7 % While the value of other factors can be calculated by the formula (2).…”

Section: System Testingmentioning

confidence: 99%

“…The prefix "e" in the word e-commerce means "electronic", which means activities or transactions that are used without exchange or physical contact, transactions are held electronically or digitally, this becomes possible with the support of the rapid development of digital communication. [1] The International Organization for Standarization (ISO) in ISO Standard 9126 has proposed several characteristics for testing the quality of a software. ISO-9126 identifies six characteristics of a software that are said to be of quality, namely: functionality, reliability, usability, efficiency, maintability, and portability shown in Table I.…”

Section: Introductionmentioning

confidence: 99%

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E-Commerce Delivery Order System Based On ISO 9126 Model In Jeddah, Saudi Arabia

Siswanto¹,

Sungkar²

2019

EECSI

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The limited mobility of Muslim women in the city of Jeddah who must be accompanied by their Muslim family or husband or with fellow Muslim female friends, if they want to leave the house to shop or entrepreneurship has become a culture in the country of Saudi Arabia. The research objective was to create a prototype e-commerce delivery order system for Muslim women in the city of Jeddah. The development of an ecommerce delivery order system uses a prototype method, and tests the quality of variables with the ISO 9126 model. The result of testing of the application variables for functionality, reliability, efficiency and user usability is 77.3%.

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“…Dustdar and Gall [16] as well as Sairamesch et al [17], [18] describe frameworks for distributed and mobile collaboration which can be used to develop software architectures for mobile systems. These frameworks are of particular interest for the MPL method because it is the methods aim to provide a systematic deduction of constraints for the software architecture on the basis of the process model.…”

Section: Related Workmentioning

confidence: 99%

Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry

Gruhn

Köhler

Klawes

2005

Lecture Notes in Computer Science

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Abstract. This article describes the method of Mobile Process Landscaping by example of a project in which the service processes of a company from the housing industry were analyzed regarding their mobile potential. This analysis was conducted with the aim to organize these processes more efficiently in order to realize cost savings. Therefore, the method of Mobile Process Landscaping, which is introduced in this article, was used. The method refers to the stage of requirements engineering in the software process. It is shown how the initial situation of the company was analyzed, which alternative process models on the basis of mobility supporting technology were developed and how these alternatives were economically evaluated. Furthermore, it is shown how first restrictions for the software and system design were made on the basis of one process model. Finally, it is shown how the Mobile Process Landscaping method can be used to verify whether the adoption of mobility supporting technology is suitable to obtain a defined goal and which requirements such a solution needs to fulfill.

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Disconnected Processes, Mechanisms and Architecture for Mobile E-Business

Cited by 21 publications

References 13 publications

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

Mobilizing Customer Relationship Management &#8212; A Journey from Strategy to System Design

E-Commerce Delivery Order System Based On ISO 9126 Model In Jeddah, Saudi Arabia

Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry

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Disconnected Processes, Mechanisms and Architecture for Mobile E-Business

Cited by 21 publications

References 13 publications

Mobilizing Customer Relationship Management &amp;#8212; A Journey from Strategy to System Design

Mobilizing Customer Relationship Management &amp;#8212; A Journey from Strategy to System Design

E-Commerce Delivery Order System Based On ISO 9126 Model In Jeddah, Saudi Arabia

Modeling and Analysis of Mobile Service Processes by Example of the Housing Industry

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Product

Resources

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Mobilizing Customer Relationship Management — A Journey from Strategy to System Design

Mobilizing Customer Relationship Management — A Journey from Strategy to System Design