Discipline Comparison of SSME with IS and its Education Implications

Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges

“…Furthermore, Gou et al (2008a) refers to digital service systems as a trend and a part of the digital society, which invoke digital information, computing, communication and automated technologybased systems that (co)-create the desired outcome (Pakkala and Spohrer, 2019). As the global economy and business are in permanent change, it is likely that applications are integrated within and between organizations, and therefore it is expected that the architecture of services and applications can be combined into an integrated system -digital service systems (Gou, Li, Li and Zhao, 2008b). Nowadays, cities have been evolving as socio-technical and digital service systems, in which people are active actors are the core of all city constituents, where typically care whether their socio-psychological aspects and functional needs are met in a satisfactory manner (Qiu et al, 2017).…”

Research on the problem space and curriculum system of discipline “information service”

“…SSME is a growing multi-disciplinary research and academic effort that integrates aspects of established fields like computer science, operations research, engineering, management sciences, business strategy, social and cognitive sciences, and legal sciences. More than 20 major research institutions in the US have adopted SSME as a discipline or program for educating students [1][2][3] .…”