Direct effect of extraversion and conscientiousness with interactive effect of positive psychological capital on organizational citizenship behavior among university teachers

Employee emotional intelligence, organizational citizen behavior and job performance: a moderated mediation model investigation

“…This study also finds that leaders in the life insurance business must enhance education that is related to the PC of frontline business personnel, improve the organization's team atmosphere by improving the OCBs and improve the identity of the staff to performance evaluation, which has a positive effect on career development. The findings of this study are consistent with the findings of Gökhan and Ergeneli (2013) and Aftab et al. (2018) in that when life insurance employees have better JP; they have self-confidence and more positive features that show their success, they feel that they have the EI to communicate with the supervisor and achieve greater JS.…”

“…When employees perform better, they are more confident and have more positive features that demonstrate their success on workplace. When positive PC in life insurance employees is increased, the performance in the workplace is often higher than individual expectations and the increase in OCB, which is a more obvious feature, illustrates finding (Aftab et al, 2018). This study also finds that leaders in the life insurance business must enhance education that is related to the PC of frontline business personnel, improve the organization's team atmosphere by improving the OCBs and improve the identity of the staff to performance evaluation, which has a positive effect on career development.…”

“…When employees perform better, they are more confident and have more positive features that demonstrate their success on workplace. When positive PC in life insurance employees is increased, the performance in the workplace is often higher than individual expectations and the increase in OCB, which is a more obvious feature, illustrates finding (Aftab et al. , 2018).…”

“…The results for 493 valid samples from 30 hotels in Taiwan showed that employee PPC is not positively related to customer VCC, that employee PPC affects customer VCC indirectly through the mediating effect of employee SOOCB and that the relationship between employee SOOCB and customer VCC is positively moderated by customer BE. Aftab et al (2018) found that extraversion and conscientiousness significantly and positively predicted OCB. Moderation analysis showed that high positive PC attenuated the positive relationship of extraversion and conscientiousness with OCB.…”

Nurturing young faculty for improved job engagement: Moderating role of institutional citizenship behaviour in the new normal world of work

“…Institutional citizenship behaviour (ICB) is also known as organisational citizenship behaviour (OCB). As noted by Aftab et al (2018) and Serife (2016), ICB is regarded as informal but necessary behaviour that contributes to the overall performance of the organisations. Also, Khaola and Coldwell (2017) and Bryan and Harish (2017) described ICB as discretionary behaviour that is not officially demanded but useful for the growth and sustainable performance of the organisations.…”