“…59,60 In addition, GP direct access testing performed as well as, and on some measures better than, consultant-triaged testing on measures of disease detection, appropriateness of referrals, interval from referral to testing, and patient and GP satisfaction. 61 At the referral stage, whilst health-care professionals may not want to create unnecessary anxiety for patients, previous research suggests fear can actually be increased if the patient feels unclear or unprepared for the cancer referral pathway. 62,63 Patients in a previous head and neck cancer study reported that health-care professionals rarely used the word 'cancer'.…”