Dinus Intelligent Assistance (DINA) Chatbot for University Admission Services

Santoso, Heru Agus; Winarsih, Nurul Anisa Sri; Mulyanto, Edy; Saraswati, Galuh Wilujeng; Sukmana, Septian Enggar; Rustad, Supriadi; Rohman, Muhammad Syaifur; Nugraha, Adhitya; Firdausillah, Fahri

doi:10.1109/isemantic.2018.8549797

Cited by 53 publications

(29 citation statements)

References 11 publications

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“…The research has yielded different types of chatbots used in the educational environment that explain the two aspects of chatbot implementation in education. Lola [37] is used to mitigate the overload of student queries during enrollment periods by the University of Murcia in Spain and Dina [54] performs the same function for the admission service of Dian Nuswantoro Semarang University, Indonesia as the Whatsapp chatbot [74] of Telkom University, Indonesia. CourseQ, CEUBot, and Differ [10] are three other examples of the potential of chatbots as assistants in the various services universities offer besides admission and registration processes.…”

Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

223

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Chatbots have been around for years and have been used in many areas such as medicine or commerce. Our focus is on the development and current uses of chatbots in the field of education, where they can function as service assistants or as educational agents. In this research paper, we attempt to make a systematic review of the literature on educational chatbots that address various issues. From 485 sources, 80 studies on chatbots and their application in education were selected through a step-by-step procedure based on the guidelines of the PRISMA framework, using a set of predefined criteria. The results obtained demonstrate the existence of different types of educational chatbots currently in use that affect student learning or improve services in various areas. This paper also examines the type of technology used to unravel the learning outcome that can be obtained from each type of chatbots. Finally, our results identify instances where a chatbot can assist in learning under conditions similar to those of a human tutor, while exploring other possibilities and techniques for assessing the quality of chatbots. Our analysis details these findings and can provide a solid framework for research and development of chatbots for the educational field.

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Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

223

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“…Google's Dialogflow is also the best option to create a chatbot. DINA a chatbot used to manage the university admission process [7] and some chatbots that can help railway systems to handle user queries and answer them [8] was built using this technique. There are also some ontology-based chatbots like Eliza which can simulate a therapist [6].…”

Section: Handling Depression Using Aimentioning

confidence: 99%

Review Paper: Technologies for Facial Emotion Recognition and Chatbots for Depression Handling

Solase¹,

Pedgaonkar²,

Pathade³

2020

IJCA

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With the improvement in technology, people are getting nearer through internet society but facing more challenges in their daily life and their interaction with other people. Less interaction can cause one to feel depressed and since people are still busy maintaining their privacy, they are not able to talk about it. In that case, they have to find a way to maintain their mental health in their closest technology. This paper reviews available technologies that can detect facial expressions and how they can be used for mental health. This paper also includes a survey on how the Dialogflow framework can be used to implement a chatbot and help to improve mental health. The main issue that came in this review was to merge the facial recognition and the chatbot part of the app. This issue can be solved by using the IONIC framework since facial recognition and Dialogflow can be embedded in ionic.

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“…Aftér sétting up thé inténtions, thé monitoring procéss of thé chatbot is pérforméd to vérify if it is triggéring thé corréct inténtions according to thé réquésts that aré récéivéd. Thé Dialogflow platform considérs thé fallback action évéry timé thé usér méssagé doés not triggér any inténtion [20]. This is uséful for chatbot léarning with calls that wéré not undérstood and improving inténtional training phrasés.…”

Section: Monitoring the Processing Of Intentionsunclassified

Chatbot Based Solution for Supporting Software Incident Management Process

Filho¹,

Rossi²

2020

JSW

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A sét of stéps for impléménting a chatbot, to support décision-making activitiés in thé softwaré incidént managémént procéss is proposéd and discusséd in this articlé. Each stép is préséntéd indépéndéntly of thé platform uséd for thé construction of chatbots and aré détailéd with théir réspéctivé activitiés. Thé proposéd stéps can bé carriéd out in a continuous and adaptablé way, favoring thé constant training of a chatbot and allowing thé incréasingly cohésivé intérprétation of thé inténtions of thé spécialists who work in thé Softwaré Incidént Managémént Procéss. Thé softwaré incidént résolution procéss accordingly to thé ITIL framéwork, is considéréd for thé éxpérimént. Thé résults of thé work présént thé stéps for thé chatbot construction, thé solution baséd on DialogFlow platform and somé conclusions baséd on thé éxpérimént.

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Dinus Intelligent Assistance (DINA) Chatbot for University Admission Services

Cited by 53 publications

References 11 publications

Rediscovering the use of chatbots in education: A systematic literature review

Rediscovering the use of chatbots in education: A systematic literature review

Review Paper: Technologies for Facial Emotion Recognition and Chatbots for Depression Handling

Chatbot Based Solution for Supporting Software Incident Management Process

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