DINESCAPE: A Scale for Customers' Perception of Dining Environments

Ryu, Kisang; Jang, SooCheong

doi:10.1080/15378020801926551

Cited by 272 publications

(311 citation statements)

References 29 publications

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“…al., 1994), DINESERV (Stevens et. al., 1995), SERVICESCAPE (Bitner, 1992;Wakefield and Blodgett, 1996;Kim and Moon, 2009), tangible service factors (Wakefield and Blodgett, 1999), TANGSERV (Raajpoot, 2002), DINESCAPE (Ryu and Jang, 2008a). In addition to these different terms used, those and some other authors also find different physical environment dimensions.…”

Section: Physical Environmentmentioning

confidence: 99%

“…al.,1994); ambient conditions, spatial layout and functionality, sign, symbol and artifacts (Bitner, 1992); external variables, general interior variables, layout and design variables, point of purchase and decoration variables (Berman and Evans, 1995); reliability, responsiveness, empathy, assurance, tangibles (Stevens et. al., 1995); layout accessibility, facility aesthetics, seating comport, electronic equipment/displays, facility cleanness (Wakefield and Blodgett, http://dx.doi.org/10.15405/epsbs.2017.12.02.7 Corresponding Author: Nilşah Cavdar Selection and peer-review under responsibility of the Organizing Committee of the conference eISSN: 80 1996); building design and décor, equipment, ambience (Wakefield and Blodgett, 1999); human variables in addition to the same variables in the study of Berman and Evans (1995) (Turley and Milliman, 2000); ambient factors, design factors, product/service factors (Raajpoot, 2002); layout navigation, cleanliness, seating comfort, interior décor, ambience (Lucas, 2003); facility aesthetics, lighting, ambience, layout, dining equipment (Ryu and Jang, 2007); space, way-findings (Newman, 2007); facility aesthetics, ambience, lighting, table setting, layout, service staff (Ryu and Jang, 2008a). All these researchers try to find important influencing factors of physical environment.…”

Section: Physical Environmentmentioning

confidence: 99%

“…The common feature of these studies is highlighting the importance of physical environment, on one hand (Kotler, 1973;Baker, 1987;Bitner, 1992;Baker et. al., 1994;Berman and Evans, 1995;Turley and Milliman, 2000;Raajpoot, 2002;Wakefield and Blodgett, 1996;Ryu and Jang, 2008a;Kim and Moon, 2009). On the other hand, all these authors explain physical evidence with different dimensions.…”

Section: Introductionmentioning

confidence: 99%

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Which Physical Environment Dimensions Really Affect People In Restaurants?

Alan¹

2017

The European Proceedings of Social and Behavioural Sciences

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Physical environment is an important subject in the literature to analyze restaurant visiting behaviors of consumers. There are different studies, discribings, scales, and different dimensions and items of these scales to understand how physical environment influences consumers' behaviors. In the present study, two of these scales, named SERVICESCAPE and DINESCAPE, were used with a holistic view and correct dimensions and items of them were determined. This holistic questionnaire was applied to 204 people from Istanbul and Kocaeli, Turkey, who dine out in these cities. The data gathered from these surveys in April,2017 was analyzed through the SPSS statistical packaged software. Exploratory Factor Analysis, Reliabiliry Analysis and Regression Analysis were carried out in this process. Results show that facility aesthetics, ambient conditions and layout from the physical environment dimensions are positively related to revisit intention; electronic equipment and facility aesthetics, on the other hand, are not positively related to revisit intention. Managerial implications and suggestions for future researches were given.

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Section: Physical Environmentmentioning

confidence: 99%

Section: Physical Environmentmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Which Physical Environment Dimensions Really Affect People In Restaurants?

Alan¹

2017

The European Proceedings of Social and Behavioural Sciences

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“…Ove komponente fizičke sredine predstavljaju faktore poznatog modela za merenje kvaliteta usluge u restoranima tzv. DINESCAPE modela (Ryu & Jang, 2008). Svaki od ovih elemenata, samostalno ili zajedno, doprinosi stvaranju prijatne atmosfere u restoranima.…”

Section: Kvalitet Usluge U Restoranimaunclassified

“…Na osnovu ovog modela, istraživači mogu na jednostavan način da ocene kako potrošači percipiraju kvalitet usluga u restoranima. Još jedan model vredan pomena je DINESCAPE model putem koga se kvalitet usluge pružen od strane restorana ocenjuje na osnovu 34 tvrdnji, koje su grupisane u šest dimenzija: ambijent, osvetljenje, uslužna ponuda, enterijer, sociološki faktori i prostorni razmeštaj (Ryu & Jang, 2008). …”

Section: Kvalitet Usluge U Restoranimaunclassified

Inquiry about key dimensions of service qualities and guests satisfaction in restaurants

Dimitrovski¹,

Topalović²

2013

Marketing

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Customer Satisfaction with Retail Banking Services in Ghana

Narteh

Kuada

2014

Thunderbird Intl Bus Rev

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Recent studies indicate high competitiveness of the Ghanaian banking industry, making it difficult for banks to satisfy and retain customers. However, little empirical knowledge exists on the determinants of customer satisfaction toward the services delivered by the banks. This article reports a study of the determinants of customer satisfaction of retail bank services in Ghana. An extensive review of the extant literature was used to identify the theoretical determinants of customer satisfaction in retail banking and their measurement scales. These were adapted to build a conceptual framework for the empirical investigation conducted. Data were collected using a questionnaire administered through personal interviews to 650 customers of retail banks, and the results were factor analyzed and regressed. The empirical results indicated that relational, core, and tangible dimensions of service were positively associated with customer satisfaction in retail banks in Ghana. The study discusses the strategic implications of the findings for the management of customer satisfaction for retail banks operating in Ghana. © 2014 Wiley Periodicals, Inc.

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DINESCAPE: A Scale for Customers' Perception of Dining Environments

Cited by 272 publications

References 29 publications

Which Physical Environment Dimensions Really Affect People In Restaurants?

Which Physical Environment Dimensions Really Affect People In Restaurants?

Inquiry about key dimensions of service qualities and guests satisfaction in restaurants

Customer Satisfaction with Retail Banking Services in Ghana

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