Dimensions and correlates of consumer value: An application to the timeshare industry

Sparks, Beverley; Butcher, Kenneth John; Bradley, Graham Leslie

doi:10.1016/j.ijhm.2007.07.003

Cited by 59 publications

(65 citation statements)

References 22 publications

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“…Brennan and Henneberg (2008) ''Although the concept of 'value' is an ancient one which has been developed extensively over many centuries, largely by philosophers and economists, the concept of 'customer value' is a comparatively recent subject of investigation within the marketing literature'' (p. 563). Sparks et al (2008) ''Without value, there is little likelihood of any market development of sustainability. Yet research into consumer value is still underdeveloped'' (p. 98).…”

Section: The Challenge Of Value Researchmentioning

confidence: 99%

“…Recent proposals extend the value-satisfactionloyalty chain by investigating the effects of positive and negative value dimensions not only on the construct of perceived value but also on other classical behavioral outcomes such as satisfaction and loyalty (Wang et al, 2004;Pura, 2005;Gallarza and Gil, 2006;Ledden et al, 2007;Carpenter, 2008;Martín-Ruiz et al, 2008;Sparks et al, 2008). This sort of dual perspective on value measurementadopting both an ''intravariable approach'' (assessing value dimensions) and an ''intervariable approach'' (linking value dimensions to other related measures) -appears to suggest a promising direction for research as a further step toward our enhanced understanding of value.…”

Section: Value Versus Satisfactionmentioning

confidence: 99%

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The value of value: Further excursions on the meaning and role of customer value

Gallarza

Saura

Holbrook

2011

J of Consumer Behaviour

351

307

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Grounded on fundamental marketing principles, the concept of customer value has been revisited and refined by academicians and practitioners for the last 30 years. However, research devoted to achieving a consistent theoretical and conceptual development of valuerelated concepts has proceeded apace without ever reaching full closure. The present essay seeks reasons behind remaining deficiencies in value-related research and offers a review intended to move our understanding of customer value toward what promises to become a more enlightened future. The topic of value is approached by theoretical analysis and conceptual development. First, ''the challenge'' of value research is presented: the researcher faces a topic that is central to the marketing discipline but that suffers from various conceptual and methodological difficulties. Second, among the literature on value from the last three decades, two main research areas are selected: the conceptual delimitation and the methodological links between quality, satisfaction, and value. Third, as a conclusion, we identify several streams of research that promise to expand future knowledge in the area of customer value. Several tables and figures that provide a systematic and structured review of value-related knowledge support this inventory of the state-of-the-art in value research. Even the most patient theoretical development of value-related concepts tends to resist full conceptual closure. The breadth of customer value and its richness for marketing implications encourage novel and refreshing approaches.

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Section: The Challenge Of Value Researchmentioning

confidence: 99%

Section: Value Versus Satisfactionmentioning

confidence: 99%

The value of value: Further excursions on the meaning and role of customer value

Gallarza

Saura

Holbrook

2011

J of Consumer Behaviour

351

307

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“…et al (2008) investigated the correlation between customer value and satisfaction in the timeshare industry. Moreover, Spark et al (2008) and Jensen and Hansen (2007) mentioned that future studies would empirically study the ''relationship between customer value and satisfaction and related dimensions of customer value after customers receive service from food and tourism products.'' Research in pre-factors affecting customer value and satisfaction therefore remains inadequate.…”

Section: Introductionmentioning

confidence: 99%

Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants

Liang

2009

International Journal of Hospitality Management

550

469

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“…La calidad de servicio (9 indicadores), se extrapoló del trabajo de Cronin et al (2000). La escala de valor social contempla 3 indicadores de la escala de prestigio de Nasution y Mavondo (2008) y 4 de la escala de estatus de Sparks et al (2008). Esta combinación busca, sobre la base del trabajo conceptual de Holbrook (1999), recoger de manera conjunta indicadores tanto de estatus (activos) como de estima (reactivos).…”

Section: Recogida De Información Y Escalas De Medidaunclassified

Causas y consecuencias sociales de la satisfacción de los clientes con hoteles

Velázquez

Gallarza

Saura

et al. 2015

turismo

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RESUMENCon el objeto de evidenciar la dimensión social del proceso de satisfacción, proponemos un modelo causal donde la satisfacción y el valor son constructos centrales, con dos antecedentes (calidad de servicio y valor social) y dos consecuencias en forma de lealtad (boca-oreja electrónico y boca-oreja global). El modelo es contrastado entre 386 huéspedes de hoteles españoles confirmándose el peso que tienen en el proceso lealtad las variables de carácter social: valor social y boca-oreja. Se presentan importantes implicaciones para la gestión y futuros avances para la investigación académica.Palabras clave: Calidad de servicio; valor, satisfacción; boca-oreja; hoteles. Social causes and consequences of clients' satisfaction with hotels ABSTRACTIn order to make evidence the social dimension of satisfaction process, we propose a causal model where satisfaction and value are central constructs, with two antecedents

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Dimensions and correlates of consumer value: An application to the timeshare industry

Cited by 59 publications

References 22 publications

The value of value: Further excursions on the meaning and role of customer value

The value of value: Further excursions on the meaning and role of customer value

Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants

Causas y consecuencias sociales de la satisfacción de los clientes con hoteles

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