Dimensional Context of Total Quality Management Practices and Organizational Performance of SMEs in Nigeria: Evidence from Mediating Role of Entrepreneurial Orientation

Abstract

This paper aims to explore the nexus between Total Quality Management practices and Organizational Performance, and the mediating effect of the Entrepreneurial Orientation dimension on the relationship. A cross-sectional data was obtained from 549 small-scale manufacturing companies using convenience sampling. Data were analyzed using both descriptive and inferential techniques. Discovery unveiled through the PLS-SEM result, shows a tie of relationship existing between TQM and performance, as well as entrepreneurial orientation dimension. Since, firms had a high capacity for innovativeness, proactiveness, and risk-taking; they acquire a competitive advantage and realize greater performance.

Total Quality Management and Small and Medium-Sized Enterprises’ (SMEs) Performance: Mediating Role of Innovation Speed

“…In the measurement model, there is a convergent item-construct structure. According to the earlier study, the construct's convergence validity is still adequate, as evidenced by the values of AVE being greater than 0.5 [46,52,90,91]. The findings are summarized in Table 3.…”

“…Innovation speed techniques have a substantial impact on an organization's operational performance [43]. Most of the research conducted by [52,59,60,63] on the connection between total quality management and innovation speed after identifying the numerous innovative procedures in the area of process and product merchandise has established a positive relationship between the two variables (TQM & IS). Thus, this also falls in line with the results obtained during the performance of this study.…”

“…According to a recent study, total quality management also increases firm performance in several research circumstances [33,[51][52][53][54]. Moreover, despite the significant correlation between quality and operational performance, the impact of Total Quality Management (TQM) on Operation Performance (OP) has not been well established [55].…”

“…It is essential to emphasize that total quality management (TQM) elements such as top management quality practices, process improvements, the knowledge of the company's employees and training, customer orientation, and employee quality management are critical components in developing innovative capabilities that foster and produce skills and competencies in organizations [52,58]. Human resource management, often referred to as a people-centered approach, is critical to building a culture of quality in organizations and ultimately fostering an innovative culture.…”

The Impact of Proactive Environmental Strategies on Ecological Sustainability of Chinese High-Tech Industry

“…In contrast, a scarcity of research has been noticed on the role of eco-product innovation, eco-process innovation, and ecoorganizational innovation between PES and ES in China's high-tech sector (Darmawan & Dagamac, 2021). Ecoinnovation in China is an emerging approach which is promoting sustainability through the prevalence of proactive environmental strategies regarding the whole life cycle of products manufactured and used in the country, by also increasing the global image and goodwill of China as an ecologically sustainable country (Darmawan & Dagamac, 2021;Olaleye et al, 2022). Therefore, the current study has been conducted in China, the devoted region for the prevalence of ecological sustainability (Saladich Nebot, 2019).…”