Proceedings of the 3rd Progress in Social Science, Humanities and Education Research Symposium (PSSHERS 2021) 2022
DOI: 10.2991/978-2-494069-33-6_7
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Dimension of Tangible in Quality of Higher Education Services Based on Undergraduate Student’s Perception

Abstract: Providing services quality for students as the main customers of education is the main task of universities as service providers in the field of higher education. Service quality, one of which is the tangible dimension, has become a concern for universities so that it has a positive impact on customer satisfaction. This study aims to determine undergraduate students' perceptions of the dimensions of the tangible dimension of services quality at higher education. This research was conducted with a mix method ap… Show more

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