Dijital Tedarik Zinciri Yönetiminde Artırılmış Gerçeklik Araçlarına İlişkin Performans Değerlendirilmesi: Bulanık Melez Karar Verme Yaklaşımı

Abstract

The supply chain plays a key role for companies that want to gain an advantage in the competitive market. Most of the companies are want to make their supply chain processes more reliable and sustainable with technological developments. With Industry 4.0, augmented reality is one of the most important technological developments in daily lives and companies' supply chain processes. In this study, the effects of augmented reality tools, which companies will increasingly recognize, are discussed on digital supply chain processes. The purpose of this study is to integrate the increasingly augmented reality tools in the supply chain in the most appropriate way and determine the most suitable one for the supply chain processes among the hardware augmented reality tools. Three augmented reality tools were evaluated with 4 main criteria and 12 sub-criteria. The Fuzzy Analytic Hierarchy Process (AHP) and Fuzzy Technique for Ordering Preference by Similarity to Ideal Solution (TOPSIS) methods are among the most important multi-criteria decision-making methods, are used in the decision-making process. As a result, the obtained results were evaluated and managerial implications were presented.