Digitalizing Crisis Management Training

Abstract

The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments' crisis management teams. Conventional training methods are timeand space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments' crisis management training and to discuss how these artefacts could improve crisis management training practices.

A new mechanism for crisis management success

“…The literature emphasises, that such strategic leadership is crucial for navigating organisational crises. For example, Magnusson et al (2019) identified a connection between the strategic plan and organisational outcomes. They suggest that a strategic management team that focuses on preventing crises when possible, and plans strategies for mitigating the effects of potential crises, when prevention is not possible, will help provide a template for crisis management policy decisions.…”