2021
DOI: 10.47059/revistageintec.v11i3.2069
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Digitalization of the Professional Activity of Managers in Social Service Organizations

Abstract: The article has been devoted to the study of forms, methods, and levels of use of information and communication technologies in the practice of social services. The relevance of the study has been justified by a comparative analysis of data on the implementation of information and communication technologies in different countries. The authors conduct their empirical research (the method is a questionnaire survey, N = 157) and identify problems with the use of digital technologies based on the opinions of emplo… Show more

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Cited by 3 publications
(2 citation statements)
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“…In countries such as Germany, the United Kingdom, Japan, and the United States, there is a long-established culture in which the staff works with high productivity. Our study indicates that one of the most important problems in FSL implementation is the need for initial investment and training costs (Trofimov et al, 2022). This training, which should influence the mentality of personnel, cannot increase the efficiency of Russian enterprises without these changes (Syzdykova et al, 2022).…”
Section: Culturementioning
confidence: 83%
“…In countries such as Germany, the United Kingdom, Japan, and the United States, there is a long-established culture in which the staff works with high productivity. Our study indicates that one of the most important problems in FSL implementation is the need for initial investment and training costs (Trofimov et al, 2022). This training, which should influence the mentality of personnel, cannot increase the efficiency of Russian enterprises without these changes (Syzdykova et al, 2022).…”
Section: Culturementioning
confidence: 83%
“…Enquanto isso, a parcela de domicílios com computador pessoal no total de domicílios subiu apenas de 54,5% para 72,1% no período de 2010 a 2020 (FEDERAL STATE STATISTICS SERVICE, 2021). Os levantamentos sociológicos realizados em 2020 em organizações de serviço social de diferentes regiões mostram as reclamações dos funcionários sobre insuficiência de equipamentos com tecnologia digital (principalmente computadores de mesa com novos softwares), falhas técnicas em seu funcionamento e perda de informações necessárias (FIRSOV; VDOVINA; SAVINOV, 2020, p. 17-20;FIRSOV et al, 2021a).…”
Section: Resultsunclassified