2024
DOI: 10.1109/tem.2023.3297251
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Digitalization of Supply Chain and Its Impact on Cost, Firm Performance, and Resilience: Technology Turbulence and Top Management Commitment as Moderator

Sheshadri Chatterjee,
Marcello Mariani,
Alberto Ferraris

Abstract: This study determines the impact of supply chain digitalization on firm performance and resilience. We also investigate the moderating role of technology turbulence and top management commitment. A theoretical model is developed from the inputs from literature review and resource-based view (RBV), dynamic capability view (DCV), and absorptive capacity theories. The theoretical model is then validated using structural equation modelling with consideration of 712 usable responses from different service and manuf… Show more

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Cited by 7 publications
(2 citation statements)
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“…3) Human and Managerial Element Blockchain technology, and particularly its applications to Supply Chain Management is undergoing a maturity phase where challenges and applications have been better identified, often met with scepticism, particularly at the practitioner's and managerial level [26]. Beyond the technical suitability and business benefit, there are several challenges involved stemming from the management side [52] [54]. On one hand, several research directions, and data from practice, are needed for a truly informed application such as integration with current management theories [13], understanding of incentive/barriers interplay [34][67] [79] (particularly in cases where the technology was abandoned [37]), or its associated total cost of ownership and operation and migration [30], including its secondary risks [50][70] when assuming its direct benefits such as trust, speed of collaboration or disintermediation -in other words, whether the technology meets expectations in real-world projects and over time and across different cultures or whether conventional technologies can meet requirements.…”
Section: ) Associated Technologies or Integrationsmentioning
confidence: 99%
“…3) Human and Managerial Element Blockchain technology, and particularly its applications to Supply Chain Management is undergoing a maturity phase where challenges and applications have been better identified, often met with scepticism, particularly at the practitioner's and managerial level [26]. Beyond the technical suitability and business benefit, there are several challenges involved stemming from the management side [52] [54]. On one hand, several research directions, and data from practice, are needed for a truly informed application such as integration with current management theories [13], understanding of incentive/barriers interplay [34][67] [79] (particularly in cases where the technology was abandoned [37]), or its associated total cost of ownership and operation and migration [30], including its secondary risks [50][70] when assuming its direct benefits such as trust, speed of collaboration or disintermediation -in other words, whether the technology meets expectations in real-world projects and over time and across different cultures or whether conventional technologies can meet requirements.…”
Section: ) Associated Technologies or Integrationsmentioning
confidence: 99%
“…The above studies provide important reference for the resilient strategies in the retail supply chain network for fresh product in this paper. Chatterjee et al. (2023) presented that the firm managers should build resilience in the digitalized supply chain activities by regularly ensuring that the employees take full advantage of digital technologies.…”
Section: Literature Reviewmentioning
confidence: 99%