Digitalization of Small Retail Stores -  Challenges in Digital Payments

Seethamraju, Ravi; Diatha, Krishna Sundar

doi:10.24251/hicss.2019.621

Cited by 7 publications

(3 citation statements)

References 28 publications

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“…The existing studies using the TOE framework have investigated the various factors and found such determinants vital for many information system usages (Seethamraju & Diatha, 2019). Such as (Soto-Acosta, Popa, & Palacios-Marqués, 2017) used the TOE framework to develop the conceptual model to investigate the effects of human resource practices and web knowledge is sharing on innovation performance in SMEs' of the manufacturing sector in developing countries.…”

Section: Theoretical Supportmentioning

confidence: 99%

Effects of the Digital Payment System on Smes Performance in Developing Countries; A Case of Ghana

Kwabena¹,

Mei²,

Li³

et al. 2019

epra

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Small and medium enterprises can employ a digital payment system to increase the trade and satisfy the trading partners and other stakeholders. The use of digital payment system faster the business transactions, and decrease the cost among parties. This study conducted to examines the effects of the digital payment system on SME's performance. This study used a technology-organizational-environmental framework to investigate the effects of the digital payment system. This study used a closed-ended self-administered questionnaire to collect data. Data collected from September 2019 to November 2019. The respondents of the study were executives and owners of SMEs. The partial least squares structural equation modeling approach utilized to analyze the data. The findings of the study include significant effects of technology, organizational, environmental, and use of digital payment systems on SME's performance. This study helps the owner of SME's to execute the digital payment system to foster trade and relationship with stakeholders.

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Section: Theoretical Supportmentioning

confidence: 99%

Effects of the Digital Payment System on Smes Performance in Developing Countries; A Case of Ghana

Kwabena¹,

Mei²,

Li³

et al. 2019

epra

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“…Similar types of heterogeneity can be observed in the other themes, such as competition with e-retail, the choice between cash and digital transaction, handling supply-chain issues and technology use in business operations. Many of these themes have been studied in the context of large-format organised retail, such as the impact of e-retailing (McClatchey et al , 2007), cash versus digital transactions (Adhikary et al , 2021; Seethamraju and Diatha, 2019), supply-chain issues (Manjeshwar et al , 2013; Mahajan and Van Ryzin, 2001) and use of technology (Ahmad and Farooqi, 2020). However, the present study explores them among small retailers during the Covid-19 crisis.…”

Section: Discussion and Contribution Of The Studymentioning

confidence: 99%

Resilience of small retailers in facing the Covid-19 pandemic – a qualitative study

Samanta

Aithal

2023

QMR

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Purpose This study aims to understand the impact of the Covid-19 pandemic on small retailers, and their response to it, using the crisis management model. The research documents the impact and responses and attempts to identify the factors contributing to and hindering retailers’ attempts to achieve resilience. Design/methodology/approach Semi-structured interviews were used to collect qualitative data from small retailers. The interview transcripts were analysed using MAXQDA 2020 Analytics Pro data analysis software. The heterogeneity in responses to the challenges posed by the pandemic is explained using self-determination theory and diffusion of innovation theory. Findings One of the most significant impacts of the crisis was the disruption in the regular supply chain network on which the studied retailers relied for their traditional buying. The retailers increased customer services such as free home delivery and enhanced the use of technology in their shops. However, and worryingly, although the retailers faced two waves of the pandemic, the urge to plan and prepare was missing. The overall crisis can, therefore, be seen as an opportunity for small retailers to improve their responses when facing similar situations. Social implications Small retailers are part of the social fabric in many emerging economies and function as a source of employment. They have been facing challenges from organised retail and e-commerce. The Covid-19 crisis pushed them to respond, and the authors hope that they will take some cues from this disruption and become more efficient and competitive in the future. Originality/value To the best of the authors’ knowledge, this is among the first studies to map the impact of the crisis on small retailers and their response to it, drawing implications for retailers and companies and analysing the efforts made by small retailers to achieve resilience.

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“…Inefficient processes, inadequate availability and reliability of telecommunication and information infrastructures, heavy dependence on cash-and credit-based low-value transactions and high-cost digitalization processes in combination with limited financial possibilities of retail companies are identified as the main problems. The authors point out that the prerequisites for the digitalization of the Indian retail sector still have to be created [3].…”

Section: Contributionsmentioning

confidence: 99%

The Digital Supply Chain of the Future: Technologies, Applications and Business Models

Pflaum

Prockl

Bodendorf

et al. 2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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The following paper describes the mini-track on the digital supply chain of the future. The mini-track addresses research questions concerning drivers and challenges of digital transformation, relevant basic technologies, applications and smart services, digital cloud platforms, cultural and organizational change etc. After a short introduction to the topic the different contributions are addressed, described and integrated into an overall context. At the end of our paper we add some recommendations concerning future research on the digital transformation of firms, business models and supply chains.

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Digitalization of Small Retail Stores - Challenges in Digital Payments

Cited by 7 publications

References 28 publications

Effects of the Digital Payment System on Smes Performance in Developing Countries; A Case of Ghana

Effects of the Digital Payment System on Smes Performance in Developing Countries; A Case of Ghana

Resilience of small retailers in facing the Covid-19 pandemic – a qualitative study

The Digital Supply Chain of the Future: Technologies, Applications and Business Models

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