Digitalization and Crises

Abstract

The aftermath of globalization resulted in people coming to be global citizens. Though, the technology advancement and its adoption in organizations creating and allowing both customers and employees savoring new experiences. Furthermore, technology helps airlines facilitate the task, elevate performance, and accommodate customer's comfort. And yet, the training and development is required for the improvement of human resource competencies. The aims of this study were to: (1) investigate human resource development approaches that fit for ground service personnel in airline companies; and (2) examine the sense of sustainability implementation during development practices. A mixed method was administered in this study. The structural equation modelling (SEM) and in-depth interview were applied. The sampling were low-cost airlines and full-service airlines operating to and from Thailand.

Enriching HRD Through Technology Adoption in Training: The Hotel Industry, Nakhon Ratchasima, Thailand Perspectives

“…HRD would change the attitude and behavior and elevate competence and performance (Kankaew et al, 2023). Then, HRD is flourishing with the abilities, expertise, and competence of the workforce.…”

“…Several types of training and development have been imposed by scholars, as Kankaew et al (2023) indicated, including classroom, field trip, education, mentoring, job rotation, onthe-job training, and off-the-job training. Initially, the training is based on the principal concepts, the organization's requirements, and its behaviors.…”

Strategies for Effective Human Resource Management in the Aviation Industry: A Case-Based Analysis

“…The seamless integration of technology into various HRM processes has ushered in a new era of efficiency, data-driven decision-making, and enhanced employee experiences. From recruitment and training to performance management and employee engagement, technology has emerged as a powerful tool that shapes the way aviation companies manage their workforce (Kankaew et al, 2023). This section explores the intricate relationship between technological integration and HRM in the aviation sector, delving into the ways in which airlines harness technology to optimize HRM practices and ensure a competitive edge in an increasingly digital era.…”

Optimizing Learning Pathway in Human Capital Development Programs with BERT Transformer

“…Company A series of changes that have occurred, such as globalization, an increase in knowledge work, the acceleration of technological progress, and increased competition, make it important for institutions to have superior and competitive human resources for organizational success (Kankaew et al, 2023;Li, 2023). Employers must grasp newly discovered fields in the workplace and need certain competences from employees, including a combination of technical and non-technical skills (Ternikov, 2022).…”