“…The simulation models were mainly used to assess the impact of COVID‐19 on an organization's workflow and emphasized its optimization (Allen, Bhanji, et al, 2020 ; Das, 2020 ; de Brito Jr et al, 2021 ; Kim et al, 2021 ; VanDeusen et al, 2021 ; Zeinalnezhad et al, 2020 ). Meanwhile, DES was also applied to process analysis and optimization of service facilities that had effects on COVID‐19 spread, including testing facility (Çaglayan et al, 2022 ; El Hage et al, 2021 ; Gowda et al, 2021 ; Saidani et al, 2021 ; Saidani & Kim, 2021 ), vaccination centres (Pilati et al, 2021 ) and COVID‐19‐related hospitals (Frichi et al, 2021 ; Melman et al, 2021 ). DES research was also used to investigate different interventions for minimizing transmission risk in lab facilities (Lim et al, 2020 ).…”