Digital Transformation and Knowledge Management in the Public Sector

Alvarenga, Ana Maria; Matos, Florinda; Godina, Radu; Matias, João C. O.

doi:10.3390/su12145824

Cited by 117 publications

(132 citation statements)

References 40 publications

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“…The digitalisation of public services is a priority for many governments around the world, which is reflected by research studies into these issues. They show that the level of digital administration is associated with knowledge management quality and that knowledge management is a decisive factor in the successful digital transformation in public administration [22]. These findings complement the results of a study [23] demonstrating that a culture of compliance with IT (information technology) regulations has a provable connection with the quality of services, accountability, and transparency through ITG (IT governance).…”

Section: Literature Reviewsupporting

confidence: 65%

Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development

et al. 2021

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(1) Background: The current situation is bringing about changes manifested in the digitalisation of management processes, the aspects of knowledge management, and the transmission of global risks. Demands in the area of soft skills are increasing. Therefore, this study aims to identify the requirements for competences necessary for the effective performance of job positions in public administration in the Czech Republic, including the mapping of interest in further training. (2) Methods: The data were collected in 2020 via questionnaires from 245 employees in relevant positions. The data were analysed using the correlation analysis method for establishing relationships between variables applying the Pearson correlation coefficient. Gender differences and differences between rank-and-file and executive employees were subjected to the Mann–Whitney U-test. (3) Results: The more competence is required by the employer, the more frequently it is used by employees and the more favourably the workers assess themselves in this competence. At the same time, they have a greater need and are willing to train this particular competence. A significant trend has been identified in the case of executives. Soft skills are used most frequently and the employees would like to further train them. The least interest is shown in project management training. As to professional competences, digital systems are the most frequently used and required. (4) Conclusions: The research suggests trends in the development of modern technologies, digitalisation, and information systems that will contribute to effective work in public administration. Soft skill development in rank-and-file and executive employees will also be needed.

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Section: Literature Reviewsupporting

confidence: 65%

Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development

et al. 2021

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“…This new paradigm changed from a patrimonial vision, where public administrations were solely responsible for safeguarding and managing information, to a new model, where citizens demand more and more information, transparency and communication strategies from public administrations. It is clear that governments and public bodies in Spain adopted social media as an additional management tool, as they became the ideal medium for internal collaboration [14], knowledge management [15] and, fundamentally, the interrelationship between public institutions and society [16], thereby changing the means of communicating with citizens and adapting to a collaborative and dynamic environment [17,18]. Consequently, a high number of public administrations routinely used social media for these purposes [19], yet few public entities had a formal strategy for the management of their social media.…”

Section: Introductionmentioning

confidence: 99%

On the Identification of the Key Factors for a Successful Use of Twitter as a Medium from a Social Marketing Perspective

et al. 2021

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Public administrations are organizations whose mission is to serve the interests of society by providing efficient and sustainable services. Much of the information received from public administrations uses social media due to their versatility and capacity to reach a large number of citizens. Among them, Twitter is the most widely used, especially to disseminate messages with a high social content. This type of messages falls within the discipline of social marketing. However, when public administrations use Twitter for social marketing communication, it is not known which factors are the most decisive to achieve the social objective for which they are issued. This article provides an answer to this question, using the Analytic Network Process Multicriteria method to determine which factors matter and how they are interrelated when issuing social marketing messages through Twitter. The result of this research reveals that from the 22 factors analyzed, the most influential from a social marketing point of view are the average age of population, the existence of a strategic communication plan, the number of tweets and the average number of tweets per day, the number of followers, retweets and mentions, as well as the efficiency of the account.

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“…Selain itu, penelitian Alvarenga et al (2020) manajemen pengetahuan sektor publik didukung oleh metodologi penelitian yang umumnya dilakukan dengan survei dan hanya sedikit menjelaskan tema penelitian seperti inovasi, sustainability dan lainnya. Hal ini memiliki konsekuensi penting untuk penelitian selanjutnya, karena jika terus menerbitkan tema yang umum, maka hasil penelitian terkait manajemen sektor publik dapat menjadi kurang menarik.…”

Section: Mengembangkan Sistem Manajemen Pengetahuanunclassified

Manajemen Pengetahuan Pada Sektor Publik: Sebuah Tinjauan Literatur Sistematis 2010-2021

Aryanti¹,

Prasojo²

2021

JAP

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Tulisan ini mengkaji fenomena manajemen pengetahuan pada organisasi sektor publik. Manajemen pengetahuan sektor publik merupakan area penelitian yang penting karena memiliki manfaat tidak hanya untuk organisasi itu sendiri namun juga kepentingan publik. Manajemen sektor publik di Indonesia merupakan bagian dari reformasi birokrasi sejak tahun 2010. Namun berdasarkan Knowledge Global Index, peringkat Indonesia masih berada dibawah rata-rata dunia. Kajian ini didasarkan pada tinjauan literatur sistematis dengan menggunakan database dari Scopus. Kumpulan dari 44 sumber jurnal dianalisis dengan menyajikan gambaran komprehensif manajemen pengetahuan sektor publik selama 10 tahun terakhir yakni dari tahun 2010 hingga Februari 2021. Makalah ini menjelaskan analisis deskriptif dan analisis konten. Pada analisis deskriptif digambarkan berupa lokasi, disiplin penelitian, metodologi, karakteristik, ukuran sampel dan tematik. Hasil analisis deksriptif penelitian menemukan bahwa terdapat tema dan area yang terlalu banyak dianalisis, sementara yang lain kurang diteliti. Selain itu, perlu melakukan pendekatan metodologis yang lebih dalam untuk memperkaya literatur. Pada analisis konten dijabarkan tentang urgensi manajemen pengetahuan pada sektor publik di Indonesia dan strategi yang diperlukan oleh pemerintah Indonesia dalam penerapannya.

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Digital Transformation and Knowledge Management in the Public Sector

Cited by 117 publications

References 40 publications

Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development

Formation of Professional Competences and Soft Skills of Public Administration Employees for Sustainable Professional Development

On the Identification of the Key Factors for a Successful Use of Twitter as a Medium from a Social Marketing Perspective

Manajemen Pengetahuan Pada Sektor Publik: Sebuah Tinjauan Literatur Sistematis 2010-2021

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