Digital Transformation and its Impact on Customer Service in Traditional Banks: A Case Study of a Zimbabwean Commercial Bank

Masinire, Edmore; Dzimba, Esnah; van der Poll, John Andrew

doi:10.1109/csce60160.2023.00117

2023 Congress in Computer Science, Computer Engineering, &Amp;amp; Applied Computing (CSCE) 2023

DOI: 10.1109/csce60160.2023.00117

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Digital Transformation and its Impact on Customer Service in Traditional Banks: A Case Study of a Zimbabwean Commercial Bank

Edmore Masinire,

Esnah Dzimba,

John Andrew van der Poll

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Digital Transformation and its Impact on Customer Service in Traditional Banks: A Case Study of a Zimbabwean Commercial Bank

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