Digital technology and business model innovation: A systematic literature review and future research agenda

Ancillai, Chiara; Sabatini, Andrea; Gatti, M.; Perna, Andréa

doi:10.1016/j.techfore.2022.122307

Cited by 130 publications

(58 citation statements)

References 139 publications

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“…Fifthly, the business model concept raises new issues in technological development. Business models are frameworks that convert technological inputs into economic outputs (Ancillai et al, 2023). They are shaped by the interactions among the technology, the market offering and the network architecture (Bankvall et al, 2017).…”

Section: Framework To Understand Frictions In Customer Involvement Du...mentioning

confidence: 99%

Customer involvement in technological development of smart products: empirical evidence from a coffee-machine producer

Sabatini

Pascucci

Gregori

2023

JBIM

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Purpose This paper aims to explore how customer involvement unfolds in the development of a smart product. Smart product development poses new challenges to firms. In particular, the buyers’ and users’ involvement has shown novel dynamics in smart product development. These peculiarities are linked with the specific characteristics of the digital technology embedded into the smart products. This study’s rationale is to analyse the frictions arising from potential divergent objectives between the focal firm and its customers when digital technologies are embedded in traditional products. Design/methodology/approach This study adopted an explorative and qualitative approach to investigate new emerging dynamics of customer involvement during technological development. A coffee machine producer is selected as a case study to uncover new insights and a novel perspective on the phenomenon of customer involvement in smart product development. Data analysis followed an abductive approach that allowed to identify the dimensions of friction emerging during the technological development process. Findings The case study analysis depicts that smart product development presents novel customer involvement dynamics. In particular, this study abductively identifies dimensions of friction emerging between the focal firm and buyers/users. Friction arises in the technological interface between the actors involved. These dimensions of friction address the complexities of developing technology in terms of smart products with customer involvement. This study suggests that embedding of technology into an existing product might change how customers are involved. Originality/value Even though customer involvement in product innovation has been extensively studied in management literature, this paper focused on a new type of innovation, smart products. To the best of the authors’ knowledge, no previous studies have yet empirically explored customers’ involvement while embedding digital technologies into existing products to create smart products. In particular, this study sheds light on the dimensions of friction emerging between the focal firm and the actors of the business network. This study unfolds novel contributions to the Industrial Marketing and Purchasing literature on technological development.

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Section: Framework To Understand Frictions In Customer Involvement Du...mentioning

confidence: 99%

Customer involvement in technological development of smart products: empirical evidence from a coffee-machine producer

Sabatini

Pascucci

Gregori

2023

JBIM

Self Cite

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“…El modelo de negocio es una representación estructurada de la forma en que una compañía crea, distribuye y captura valor (Osterwalder y Pigneur, 2010). Aunque existe cierta falta de consenso en torno a su definición y alcance (Wirtz et al, 2016), los principales expertos coinciden en que se trata de un constructo imprescindible para la dirección estratégica de las empresas porque contribuye a la generación de ventajas competitivas y, en consecuencia, a la creación y la sostenibilidad de las empresas (Afuah y Tucci, 2001;Broccardo et al, 2023;Ancillai et al, 2023).…”

Section: El Modelo De Negocio La Empresa Periodísticaunclassified

Untitled

2023

uni

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The purpose of this research is to review the academic bibliography on innovation, in the fields of business management, creative innovation and media innovation. With this, it is intended to identify the elements that support innovation studies in the journalistic field in aspects such as methodologies, conceptualizations and theories. The central consideration of the article is to expand the potential of interdisciplinary work, which would make it possible to enrich research on innovation, specifically in sports journalism, a field characterized by precariousness and cyclical crises, where journalists and organizations need to take advantage of the opportunities offered by both technological tools such as knowledge in innovation. The documentary research technique is used as a methodology to identify the studies related to the aforementioned topics. A sample of 75 publications in innovation journals, located in quartiles 1 and 2, was analyzed. As a result, it was found that the most researched areas include innovation and creativity, leadership, the role of members of an organization to develop innovative ideas, the relationships between innovating and undertaking and the development of entrepreneurial ecosystems. Finally, some proposals are made about future research.

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“…For example, a sharp rise in oil prices would bring many wealthy corporations to their knees. In addition to other serious management problems, the lack of marketing capabilities of enterprises is considered the main reason for the industry's decline (Wang & Yang, 2021;Hughes et al, 2020;Song et al, 2020;Nguyen et al, 2020;Kumar et al, 2019;Chen et al, 2019). "Unmotivated and poorly managed sales force, costly and unreliable advertising, service not focused on core buyers and products, poor customer service, ineffective product, lack of testing, inaccessibility to distribution channels, and lack of branding."…”

Section: Contributing Factors Of Business Declinementioning

confidence: 99%

Exploring The Causes of Business Decline in Malaysia: An In-Depth Analysis of Contributing Factors

Hasin¹,

Minhad²,

Omar³

2023

IJARAFMS

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Business failure is a complex phenomenon due to various internal and external factors. Understanding the causes of business failure is crucial for business owners and policymakers as it can help formulate strategies to minimise the risk of failure. This study aims to examine the factors that contribute to the decline of Malaysian businesses using a comprehensive analytical approach. The study sample comprises companies in Malaysia, including both small and large companies from various industries. Probability sampling was used to select the samples for the study. The research design consists of a review of relevant literature followed by a quantitative survey of Malaysian firms affected by the failure of their business. Data collection included surveys, interviews, and secondary data sources such as financial statements and industry reports. The study used various statistical techniques to analyse the data, including descriptive statistics, correlation analysis and regression analysis. The results show that the main factors for the decline are poor financial management and policies, top management problems and weak acquisition, competition, incompetent management, and global upheaval. The findings of this study have important implications for policymakers, business owners and stakeholders. Business owners, stakeholders and policymakers can use this information to formulate strategies that minimise the risk of failure and promote sustainable business growth.

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Digital technology and business model innovation: A systematic literature review and future research agenda

Cited by 130 publications

References 139 publications

Customer involvement in technological development of smart products: empirical evidence from a coffee-machine producer

Customer involvement in technological development of smart products: empirical evidence from a coffee-machine producer

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Exploring The Causes of Business Decline in Malaysia: An In-Depth Analysis of Contributing Factors

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