Digital technologies in quality and efficiency management of transport service

Abstract

The digital transformation of transport systems is one of the priority areas of the country’s strategic development, and requires joint participation and interaction of the state, transport industry enterprises, innovative companies - developers of new technologies and equipment. Constant price pressures and growing customer demands for product and service quality complicate the challenges faced by rail organizations. All these organizations, and first of all JSC Russian Railways, within the framework of the ongoing structural reform, cannot increase the efficiency of their activities using the traditional set of technological, organizational and management solutions to reduce costs for all business processes and divisions of the company. The current state of the Russian economy already allows us to note positive shifts in the field of digitalization. The digitalization of transport as one of the social sectors, the use of modern technical means and programs, makes it possible to increase the efficiency of the transport complex, to ensure high quality services. The authors considered digital technologies in JSC “Russian Railways” used to increase flexibility, efficiency and quality of service provision. The key electronic platforms used by Russian Railways in its work are presented. Disclosed telematic systems used in railway transport to improve safety. Methods are proposed for improving the quality of passenger service at railway stations in the Russian Federation.

Quantum computing in controlling railroads

“…The articles [5,6] considered digital technologies in JSC "Russian Railways" used to increase flexibility, efficiency and quality of service provision. The vectors of innovative development, the main goals are shown in Table 1.…”

Methodological and Technical Aspects of Models for Digital Management of Transport Systems

“…In order to give full play to the value of transport infrastructure data, three goals for digital management of transportation infrastructure are discussed: network-level, full life cycle and multi-source information fusion management. The new challenges brought by the digital management of transport infrastructure in the era of big data are analysed [2], [3].…”