Digital technologies: An exploratory study of their role in the resilience of healthcare services

Rosa, Valentina Marques da; Saurin, Tarcísio Abreu; Tortorella, Guilherme Luz; Fogliatto, Flávio Sanson; Tonetto, Leandro Miletto; Samson, Danny

doi:10.1016/j.apergo.2021.103517

Cited by 32 publications

(20 citation statements)

References 55 publications

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“…This may be justified by the relevance of EDs within the hospital structure and their well-reported overcrowding problems [ 163 , 164 ]. EDs also offer a controlled environment for experimentation and, together with intensive care units, are likely to benefit the most from DTs [ 165 ]. Laboratories followed, with five reported interventions.…”

Section: Discussionmentioning

confidence: 99%

Effects of Lean Interventions Supported by Digital Technologies on Healthcare Services: A Systematic Review

Tlapa

Tortorella

Fogliatto

et al. 2022

IJERPH

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Despite the increasing utilization of lean practices and digital technologies (DTs) related to Industry 4.0, the impact of such dual interventions on healthcare services remains unclear. This study aims to assess the effects of those interventions and provide a comprehensive understanding of their dynamics in healthcare settings. The methodology comprised a systematic review following the PRISMA guidelines, searching for lean interventions supported by DTs. Previous studies reporting outcomes related to patient health, patient flow, quality of care, and efficiency were included. Results show that most of the improvement interventions relied on lean methodology followed by lean combined with Six Sigma. The main supporting technologies were simulation and automation, while emergency departments and laboratories were the main settings. Most interventions focus on patient flow outcomes, reporting positive effects on outcomes related to access to service and utilization of services, including reductions in turnaround time, length of stay, waiting time, and turnover time. Notably, we found scarce outcomes regarding patient health, staff wellbeing, resource use, and savings. This paper, the first to investigate the dual intervention of DTs with lean or lean–Six Sigma in healthcare, summarizes the technical and organizational challenges associated with similar interventions, encourages further research, and promotes practical applications.

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Section: Discussionmentioning

confidence: 99%

Effects of Lean Interventions Supported by Digital Technologies on Healthcare Services: A Systematic Review

Tlapa

Tortorella

Fogliatto

et al. 2022

IJERPH

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show abstract

“…In conjunction with the opportunity regarding process automation (O7), BPM research should address the potential of digital technologies for dealing with sudden and unexpected events. Some research initiatives initiated in the wake of the COVID-19 pandemic show promising results regarding the potential of digital technologies in enhancing organizational resilience (Syed et al 2020;Marques da Rosa et al 2021;Marcucci et al 2021;Kregel et al 2021). In the context of BPM, digital technologies can help make processes more responsive and potentially more predictive regarding changing external conditions.…”

Section: Information Technologymentioning

confidence: 99%

Exogenous Shocks and Business Process Management

et al. 2022

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Business process management (BPM) drives corporate success through effective and efficient processes. In recent decades, knowledge has been accumulated regarding the identification, discovery, analysis, design, implementation, and monitoring of business processes. This includes methods and tools for tackling various kinds of process change such as continuous process improvement, process reengineering, process innovation, and process drift. However, exogenous shocks, which lead to unintentional and radical process change, have been neglected in BPM research although they severely affect an organization’s context, strategy, and business processes. This research note conceptualizes the interplay of exogenous shocks and BPM in terms of the effects that such shocks can have on organizations’ overall process performance over time. On this foundation, related challenges and opportunities for BPM via several rounds of idea generation and consolidation within a diverse team of BPM scholars are identified. The paper discusses findings in light of extant literature from BPM and related disciplines, as well as present avenues for future (BPM) research to invigorate the academic discourse on the topic.

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“…[19] argue that five contingency factors including hospital ownership and age, number of staff, number of beds, and functionality (such as if it is a teaching hospital or not) effect the adoption of health 4.0 especially in emerging economies. [20] performed an exploratory study to investigate the role of 10 digital technologies derived from health 4.0 and their role of the resilience of healthcare services. They found that Emergency rooms and ICU (intensive care units) benefitted most from the health 4.0 technologies.…”

Section: Digital Technologiesmentioning

confidence: 99%

Digital Technologies in Healthcare: A Systematic Review and Bibliometric Analysis

et al. 2022

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Digital technologies hold great promise and have the ability to change healthcare and drug development by changing the way we collect, process, and visualize health data. The implementation of digital technologies in healthcare can make the public healthcare more accessible and flexible. This includes patient’s treatment, complications, open data on health, latest biomedical research developments, among other things. Medical services and diagnostic tools are becoming more accessible and available, even in less developed economies. However numerous issues concerning digital health technologies, such as safety, testing, reliability, and ethical considerations, remain unresolved. The aim of the study is to discuss and analyze the recent progress in the application of digital healthcare such as ICT, smart/wearable devices, artificial intelligence, big data, and telemedicine in healthcare. Scopus database was used for the publication search. We merged descriptive analysis and bibliometric analysis to determine the temporal evolution, most productive journals, top authors, most productive countries, and co-occurrence of keywords (to identify well-explored topics) in the available scientific literature concerning digital technology in the healthcare field. Using content analysis, we have determined the research hotspots of the scientific publications during the past five years

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Digital technologies: An exploratory study of their role in the resilience of healthcare services

Cited by 32 publications

References 55 publications

Effects of Lean Interventions Supported by Digital Technologies on Healthcare Services: A Systematic Review

Effects of Lean Interventions Supported by Digital Technologies on Healthcare Services: A Systematic Review

Exogenous Shocks and Business Process Management

Digital Technologies in Healthcare: A Systematic Review and Bibliometric Analysis

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