Digital services governance: IT4IT™ for management of technology

Abstract

Purpose The purpose of this paper is to present, analyse and demonstrate the impact and potentials of a pragmatically derived information technology (IT) governance framework, IT4IT™, for the discipline of management of technology (MoT) especially within the IT industry. Design/methodology/approach This paper is based on an extensive literature study working with the limitations of the relatively recent publication of IT4IT™ and the normative character of IT4IT™. A mixed-method case study is presented based on an IT service provider organisation. Both a qualitative method and a systems and design oriented method are being used. Findings IT4IT™ can provide value and a clearer understanding of the service delivery framework if the technological core of the focal organisation is adapted to a value stream thinking. This suggests a more operational character of all IT processes and analogue to general MoT frameworks and corporate governance models. Research limitations/implications Given the recent publication of the IT4IT™ framework, this study is primarily ex ante and suggests further full-scale ex post research in the future. Practical implications Validation and successful implementation of the IT4IT™ framework will give companies better opportunities for safe and controlled value creation using IT. Control connects with risk reduction and less risk can encourage innovation and “tame” development complexity. Using value streams will align IT better with manufacturing and services. Originality/value Companies are striving to seek governance and risk minimisation in IT development and operations. This paper is discussing the applicability of the IT4IT™ framework for finding a better understanding of the value creation and value proposition delivered by introducing controlled processes minimising risk.

Innovation management in a digital world

“…Monteiro et al (2019) and Saunila et al (2019) expound the problems of customer engagement in digital environment. Tambo and Filtenborg (2019) works out how IT4IT framework (see footnote 3) is linked to MoT;and Botha (2019) discusses whether intelligent machines will be capable to innovate in the future. Table I gives an overview of all eight articles about the core idea of the paper, the research questions, the applied methodology of the analysis, the main results, shortly about the contribution to MoT, and a classification for this analysis.…”

“…She works out customer-based and context-based factors during the back-end phase. Tambo and Filtenborg (2019) ask the following question: How should the IT4IT™ framework[3] be interpreted as an MoT framework, with respect to the dualism of IT as both innovation driver of the business, but also IT as focal in development and operational resources spend in the organisation? While conducting an analysis of the IT4IT TM framework for MoT, a literature study, and a case analysis they found that the IT4IT framework supports value creation and uses value streams will align IT better with manufacturing and services.…”

“…Selected contributions of the conference are chosen for this special issue, which discusses the context of innovation management and technology management with digitalisation in industry or customer relation, with Industry 4.0, with digitalisation and business models, or with innovation via robots. Tambo and Filtenborg (2019) works out how IT4IT framework (see footnote 3) is linked to MoT; and Botha (2019) discusses whether intelligent machines will be capable to innovate in the future. Table I gives an overview of all eight articles about the core idea of the paper, the research questions, the applied methodology of the analysis, the main results, shortly about the contribution to MoT, and a classification for this analysis.…”

A Conceptual Hybrid Approach in Evaluating IT Governance Maturiy Level

“…IT must be managed and structured along defined value chain processes, life cycles, service propositions, customer interactions, and cost control like any other area of the organization so as to measure performance or service quality and align company strategy and standard operating procedures with best practices. This is known as IT Governance which can function as a risk-based controller and with difficulty withstand static technology without losing competitive momentum (Tambo & Filtenborg, 2019).…”

Estimation of the knowledge management model for performance measurement in university libraries

“…To improve the performance of existing academic libraries, competent management, technological plans and applications, skills workforce, joint projects and effective services are crucial. Human resources organizations, technical capabilities, competent managers and employees ensure efficiency and effectiveness (Tambo and Filtenborg, 2019). Besides, competence means the management and technical capabilities needed to understand the performance of library personnel.…”