Digital personalities: an examination of the online identity of travel and tourism web sites

Phelan, Kelly Virginia; Mills, Juline E.; Douglas, Alecia C.; Aday, James Brian

doi:10.1108/jhtt-11-2012-0032

Cited by 12 publications

(3 citation statements)

References 33 publications

(38 reference statements)

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“…This personality type is more likely to feel pleasure while attributing different events to help improve their experiences and/or service providers’ efficiency by sharing information about their holidays with others [ 47 ]. Second, the “Neuroticism tourists” more easily have worried, unstable, sad, and temperamental moods [ 47 , 49 ]. This personality type is more likely to paradoxically and critically attribute different events that may affect services’ judgment and attribution processes [ 24 , 48 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…This personality type is more likely to critically attribute different events than other tourists to evaluate their expectations regarding divergent novel thinking [ 50 ]. Fourth, the “Agreeableness tourists” naturally have favorable judgments toward events [ 49 ]. This personality type is more likely to positively attribute different possibilities to acquire positive experiences than other tourists [ 47 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…This personality type is more likely to positively attribute different possibilities to acquire positive experiences than other tourists [ 47 ]. Fifth, “Conscientious tourists” are more likely to be strong-willed, purposeful, and determined [ 49 , 50 ]. This personality type is more likely to accurately attribute different events to improve experiences than other tourists [ 47 ].…”

Section: Literature Reviewmentioning

confidence: 99%

See 2 more Smart Citations

Sustainability of Leisure Tourism Events from a Destination Social Responsibility Perspective: Do Attribution Theory Dimensions Matter?

Maki

Hassan

Helal

et al. 2023

IJERPH

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Although Destination Sustainable Responsibility (DSR) has become a critical factor in upholding tourists’ satisfaction and positive behavioral outcomes, research on how tourists perceive different attributional dimensions (e.g., controllability, stability) about the existing information adequacy on tourists’ behavior is limited. Additionally, no study has investigated how DSR influences leisure tourists’ satisfaction across various characteristics. Therefore, the current research has the novelty of examining the effects of Destination Sustainable Responsibility (DSR) on leisure tourists’ satisfaction. The study reveals two attribution theory dimensions, controllability, and stability, as mediators and information adequacy as a moderated mediation. Additionally, the study investigates how tourists’ personalities (extroverted, conscientious, neurotic, open, and agreeable) affect their perceptions of attribution dimensions. A quantitative analysis of 464 tourists who experienced leisure activities in sustainability resorts in the Red Sea was conducted to explore these relationships. The results provide a better understanding of how DSR affects leisure tourists’ satisfaction and how different personalities influence their perceptions. Our research findings demonstrate that tourists’ perceptions of destination sustainability initiatives (DSR) are contingent upon the controllability and stability of events and that extraverted and conscientious tourists reach different attributions on DSR than those with neuroticism and openness levels and agreeableness. Additionally, it appears that information adequacy concerning the controllability of events is privileged over the event’s stability about informant amount with DSR. We explore the implications of our conclusions from both theoretical and management perspectives.

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