Digital Literacy and E-Governance Adoption for Service Delivery in Cross River State Civil Service

Abstract

The study used a case study technique to investigate why the implementation of e-governance and ICT in government service provisioning has not resulted in a commensurate improvement in service delivery in Cross River State, Nigeria. It specifically investigates the effect of in-service training on civil servants' digital literacy, the consequent impact of e-governance implementation, and service delivery. The study finds that there was inadequate in-service training, which was partly caused by the cognitive disposition of civil servants who did not fully cooperate with the implementation of the e-governance reform. The study aligns with existing theories of institutional and organisational change which requires that organisational change requires realignment of beliefs and behavioral norms of organization members. The study recommends that the implementation of e-governance can only yield better results in effective service delivery if the civil servants are made to accept the reform and their digital literacy levels are significantly enhanced through appropriate in-service training.

An Empirical Exploration of E-Agriculture System Acceptance, Satisfaction, and Usage

“…The Indian government's National Informatics Centre has been putting new technology to use to reduce the technological disparity between rural and urban communities. The adoption of e-governance would only improve the efficiency with which services are provided (Inakefe et al, 2023). The Indian government has integrated ICT in agriculture, providing farm-activity services, and knowledge to rural farmers through an e-agriculture portal.…”