Digital library services to support online learning amid COVID-19: a study of a private university library in Bangladesh

Begum, Dilara; Elahi, Md. Hasinul

doi:10.1108/dlp-03-2021-0025

Cited by 17 publications

(19 citation statements)

References 20 publications

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“…However, in Bangladesh, a recent paper by Begum and Elahi (2022) stated that during the COVID-19 pandemic, their library converted all services to digital services with possible physical or on-site support such as online resources, and remote access, federated search, web OPAC and specialized knowledge space. Moreover, they engage their users through social media, virtual reference services, on-demand online document/article distribution, IL training, etc.…”

Section: Literature Reviewmentioning

confidence: 99%

“…academic libraries, national library, public libraries and special libraries) in Bangladesh, still needed to be explored. This study found a few investigations regarding library services (Begum and Elahi, 2022; Begum et al , 2022) during the COVID-19 pandemic. Thus, the present study explained comprehensive findings regarding the challenges that Bangladeshi LIS professionals had faced during this COVID-19 pandemic and how library professionals overcome these difficulties in this new normal environment.…”

Section: Introductionmentioning

confidence: 99%

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Are library professionals overcoming the COVID-19 pandemic challenges in the current reality?

Begum

Habiba

2023

DLP

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Purpose The purpose of this paper is to investigate the impacts of the COVID-19 pandemic on library and information services (LIS) and how library professionals overcome the challenges of COVID-19 pandemic in the current reality. Design/methodology/approach This study used quantitative and qualitative methods to investigate the impact of COVID-19 pandemic on Bangladesh’s LIS professionals. A structured online questionnaire was designed for the purpose of a quantitative survey. The respondents of this study were LIS professionals in all categories of libraries (e.g. academic libraries, public libraries, special libraries and national library) in Bangladesh. A total of 106 responses from LIS professionals in Bangladesh were received. This study analyzed qualitative data using Braun and Clark’s technique for thematic coding. Researchers interviewed librarians in two phases (during the COVID-19 pandemic and after COVID-19) about how libraries cope up with the COVID crisis. The descriptive findings were examined using diverse descriptive statistics (i.e. frequency numbers and percentages), and for examining the significant differences among demographics’ information regarding challenges faced by LIS professionals, Mann–Whitney and Kruskal–Wallis tests were conducted. The qualitative responses were carefully analyzed for familiarizing, coding and theme generation. Findings The result showed that most LIS professionals (i.e. 46.2% and 43.4%) had faced difficulties in accessing e-resources from home and had failed to maintain balance between work and personal life and to offer remote library services. The LIS professionals mostly used Facebook Messenger and Zoom to communicate with their colleagues and users. Furthermore, many LIS professionals (50.0%) secured their health and safety, adopted hygienic procedures at their workstations and provided virtual reference services. The qualitative findings show that though some libraries have faced challenges in providing online sources and services due to the absence of authority interest, budget scarcity and inadequate information and communication technology infrastructure, some libraries took the initiative to establish library institutional repository and make it available for users from home. Research limitations/implications The present study only concentrated on the staff and their actions during and after the pandemic, which was mentioned as a limitation. It would be more effective if the study also considered the user’s viewpoint. The researchers hope that this study will help LIS professionals to support and provide digital and innovative service initiatives in their organization. Originality/value To the best of the authors’ knowledge, this is the first of its kind study in Bangladesh where the staff of all types of libraries expressed their views on the problems they faced during the COVID-19 pandemic and the steps they took recently to overcome them.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Are library professionals overcoming the COVID-19 pandemic challenges in the current reality?

Begum

Habiba

2023

DLP

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“…Through the computer network, all kinds of electronic resources can be accessed remotely. To better push online resources and provide online reference services, libraries also train librarians to improve their business ability to enhance the information literacy level of librarians and users [9].…”

Section: Library Website Managementmentioning

confidence: 99%

The Application of Computers in University Library and the Problems and Countermeasures of Network Security

Mao¹

2022

AEHSSR

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Technology is progressing and science is developing, the application of computers has long surpassed early scientific computing, but has expanded to various fields and industries of society. Nowadays, people's work, study and lifestyle have undergone inflammatory changes, and society is developing in the direction of science and technology. The development, construction, management and service of modern libraries reflect the trend of science and technology, convenience and dramatization. The library has experienced computer library, network library, digital library, mobile library, and ushered in the development period of innovative library in recent years, and computers have made indispensable contributions to the development of the entire library. From library resource construction, and book cataloging, to book resource management, and reader management, as well as the construction of electronic resources, subject services, etc., modern and intelligent libraries largely rely on computers. At the same time, network security is also a critical issue that major libraries need to pay attention to. Libraries should ensure network data security, prevent and solve in advance, and avoid the loss of libraries and readers.

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“…The information technology in question is a computerized catalog called the Online Public Access Catalog (OPAC) (Wells, 2022). According to the ALA Glossary of Library and Information Science, it explains that OPAC is a bibliographical listing stored by a computer so that users can access information continuously with the approach of author, title, subject, ISBN, or a combination of the components mentioned (Begum & Elahi, 2022). It can be concluded that OPAC is one of the features offered in a library information system in the form of a catalog to facilitate users in searching for collection information available in the library.…”

Section: Introductionmentioning

confidence: 99%

Analysis of E-Library Based on Level of User Satisfaction Using EUCS and IPA Methods

Hamzah¹,

Hultari

Purwati

et al. 2022

JAETS

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technology, namely the use of e-Library as an online catalog facility to directly access collections of books, theses or other collections contained in the library. This research is based on the fact that users feel dissatisfied with the services provided by the e-Library, such as collections and collection information that do not meet user needs. The purpose of this study was to measure the level of satisfaction of e-Library users using the End User Computing Satisfaction method with five perspectives namely Content, Accuracy, Format, Ease of Use, and Timeliness. The Impotance Performance Analysis (IPA) method is used to determine which attributes are important to be improved and which need to be reduced to be interpreted in the form of a matrix. This study also calculates the value of Customer Satisfaction Index (CSI) to determine the overall level of user satisfaction. The results of this study show that all attributes in terms of Importance are in a very important category, while the Performance attributes are in the satisfied category, namely the Content and Format variables. Variables with quite satisfied categories on Accuracy, Ease of Use and Timeliness variables. The results of the IPA matrix obtained 6 attributes with the most improvement in the Accuracy variable, the attribute with the most good performance in the Content variable. Overall, the CSI value is 60.34%, which means that users are quite satisfied with the performance provided by the e-Library

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Digital library services to support online learning amid COVID-19: a study of a private university library in Bangladesh

Cited by 17 publications

References 20 publications

Are library professionals overcoming the COVID-19 pandemic challenges in the current reality?

Are library professionals overcoming the COVID-19 pandemic challenges in the current reality?

The Application of Computers in University Library and the Problems and Countermeasures of Network Security

Analysis of E-Library Based on Level of User Satisfaction Using EUCS and IPA Methods

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