Digital Juries: A Civics-Oriented Approach to Platform Governance

Disproportionate Removals and Differing Content Moderation Experiences for Conservative, Transgender, and Black Social Media Users: Marginalization and Moderation Gray Areas

“…As Duguay et al [25] suggest, "...those who are compelled to fag others' photos do so because they feel strongly about the content, usually because they are ofended by its violation of their personal norms, which may be sexist or homophobic. " Participants in Fan and Zhang's [32] digital jury study expressed a similar lack of confdence in the quality and neutrality of user input, which echoes Park et al 's [94] fnding that crowdsourced approaches to comment moderation may show "undesired popularity bias. " Overall, content fagging as a gatekeeping practice can privilege normative identities and experiences and disparage marginalized users [99], and can evolve into a form of digital gentrifcation that exacerbates power disparities [33,76].…”

“…Some have proposed jury-based [32,128] or advisory-board driven governance approaches like Facebook's Oversight Board [8,72] as solutions to thorny content moderation issues; however, such approaches will likely fall short when it comes to gender and racial minorities' disproportionate content removals. In our study, trans participants had content removed at a higher percentage than any other group; yet, the trans population in the U.S. is less than 1% [70], so the chances of a jury or advisory board including a trans member are low.…”

Contestability For Content Moderation

“…In recent months, platforms have introduced approaches in this spirit [21,28]. And recent work has found that civics-oriented approaches can improved the perceived fairness of content moderation [32], but our participants identified a number of additional benefits that representative moderation can offer, like cultural competence. These ideas can also serve as prompts to adapt automated approaches.…”

Research with a Solidarity Clinic: Design Implications for CSCW Healthcare Service Design

“…Such spaces have also been conceptualized in design as agonistic (Mouffe 2000(Mouffe , 2005Korn and Voida 2015;Vlachokyriakos et al 2017). In this paper, we are particularly interested in understanding the role that digital technology can play in making visible and scaling out of such services, while also contributing better understandings on what does it mean to design relational services, as also discussed in Digital Civics approaches to HCI research (Olivier and Wright 2015;Vlachokyriakos et al 2016;Fan and Zhang 2020). Such understandings are important and timely, especially in times when the widespread application of technologies for automating public service provision (Imran et al 2014;Huang and Rust 2018) can exacerbate and prolong already existing social injustices and create new ones.…”