Digital intrusions or distraction at work and work‐Life conflict

Abstract

Internet usage for non-work activities during work hours is an increasingly common concern among management scholars and practitioners as well as for employees, particularly in relation to its impact on work-life conflict and individual well-being. Drawing on memory for goals theory, this study investigates the distinction between digital intrusions and digital interruptions during work and their concomitant impact on work-life conflict. Using a set-theoretic approach to analyse data gathered from information technology (IT) professionals in Germany and Australia, we explain how a 2 * 2 matrix comprising non-work online messaging, or personal digital communication, during work and intrusion contributes to work-life conflict. A key finding is that employees reported work-life conflict only if they perceived private messaging as a source of intrusion rather than as a distraction. From a practical perspective, this finding suggests that employers may provide employees with micro-breaks to attend to perceived intrusions and thus reduce sources of work-life conflict. Contributions and suggestions for future studies are discussed.

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