Digital Inclusion, a Key Element Towards Digital Transformation

Abstract

New digital economies, globalization of information and knowledge, technological infrastructures (emerging computer and internet revolution) that impose transformation of business models for value creation, suggest challenges in education for innovation, sustainability, and open knowledge, demanding the mastery and development of 21st-century competencies for problem-solving in context, with capacities and skills. As well as new workforce dynamics, disruptive jobs, management of legal aspects (intellectual property), and operations resolved through services and/or “digital transactions” increased in number and intensity, serving users as employees, organizations, government, and digital citizens in general. Such a response does not ensure the integration and social appropriation of ICT, generating a distance, divide, and digital gap (DG), exacerbated in the race for transition on the way to digital transformation (DxTx).