Digital Health at Enterprise Scale: Evaluation Framework for Selecting Patient-Facing Software in a Digital-First Health System (Preprint)

Abstract

UNSTRUCTURED The digital transformation of our healthcare system will require more than digitization of existing tools, but a redesign of our care delivery system and collaboration with digital partners. Traditional patient journeys are reactive to symptom presentationand delayed by healthcare system centric scheduling leading to poor experience and avoidable adverse outcomes. Patient journeys will be reimagined to a digital health pathway that seamlessly integrates various care experiences from telemedicine, remote monitoring, to in person clinic visits. Through centering the care delivery around the patients, they can have more delightful experiences and enjoy the quality of standardized condition pathways and outcomes. To design and implement digital health pathways at scale, enterprise healthcare systems need to develop capabilities and/or partnerships in human centered design, operational workflow, clinical content management, communication channels and mechanisms, reporting and analytics, standards based integration, security/data management, and scalability. This framework empowers enterprise healthcare systems to avoid collecting a fragmented series of one-off solutions, but develop a sustainable concerted roadmap to the future of proactive intelligent patient care.