Digital Financial Inclusion Sustainability in Jordanian Context

Abstract

Digital Financial Inclusion (DFI) refers to efforts to make digital financial services available and affordable to all individuals and institutions, regardless of their net expense or institution size and demographic location. Despite the immense benefits of DFI and DFI-based products and services such as mobile money and payment systems, users’ acceptance is thin, limited, and disappointing in some developing countries as Jordan. Consequently, this study has investigated the factors influencing the acceptance of the mobile payment system in the Jordanian context. This study’s research model synthesizes the Technology Acceptance Model (TAM) variables and extended the model with perceived financial cost as an independent variable. The research model has been empirically confirmed by fitting the model to data collected from 304 Jordanian citizens using a survey instrument. The data were analysed using Partial Least Squares-Structural Equation Modelling (PLS-SEM). The result has confirmed that behavioural intention to use the m-payment system is significantly and positively influenced by perceived usefulness and perceived financial cost; behavioural intention to use m-payment system was not found to be significantly and positively influenced by perceived ease of use and hence the related hypothesis was not supported. Finally, conclusions and recommendations are further discussed in the last section of this paper.

Sustainable FinTech Innovation Orientation: A Moderated Model

“…It is rapidly evolving due to the sharing and circular economy, favorable regulation, and information technology [2]. FinTech has the potential to disrupt and reshape the financial industry by lowering costs, enhancing the quality of financial services, increasing employment rates, expanding financial access for businesses, reducing poverty by lowering transaction costs, and creating a more diverse and stable financial landscape [3,4]. In other words, FinTech is defined as "a new financial industry that applies technology to improve financial activities" [5] (p. 1).…”

“…FinTech services offer numerous benefits to users as well as the overall corporate network. End users may benefit from these services because they can save time, effort, and money [3]. An example of how FinTech services could help with food security and main sustainability challenges across the entire company network is as follows.…”

Financial Inclusion Paradigm Shift in the Postpandemic Period. Digital-Divide and Gender Gap

“…In fact, digital financial services were during the lockdown period almost the only option for customers to do financial operations and shopping [7]. Therefore, the COVID-19 crisis (a black swan event) generated the intensification of the process of digitization of financial inclusion [8,9]. A new era of digital financial inclusion was opened by COVID-19 crisis, but the artificial intelligence and fintech are essential factors in this process [9,10].…”

“…Therefore, the COVID-19 crisis (a black swan event) generated the intensification of the process of digitization of financial inclusion [8,9]. A new era of digital financial inclusion was opened by COVID-19 crisis, but the artificial intelligence and fintech are essential factors in this process [9,10].…”

“…The COVID-19 crisis has generated a rapid implementation of financial products and services used as social protection measures for the population. However, the rapid expansion of online payments and shopping is marked by fears about cyberattacks and the use of financial products to launder money and finance terrorism [6,8,9,[12][13][14].…”