Digital financial consumers' decision-making: a systematic literature review and integrative framework
Marco Barone,
Candida Bussoli,
Lucrezia Fattobene
Abstract:PurposeThis study aims to systematically review the literature on digital consumers’ decision-making in the banking, financial services and insurance (BFSI) sector and proposes an integrative framework.Design/methodology/approachBy combining databases such as Web of Science and Elton B. Stephens Company (EBSCO), we identified, analyzed and synthesized 53 peer-reviewed empirical articles that explore the connection between digital solutions in the BFSI sector and various phases and constructs of the consumer de… Show more
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