Digital Economy

Abdrakhmanova, Gulnara; Демьянова, Анна; Dranev, Yury; Dyachenko, Ekaterina; Фридлянова, Светлана; Fursov, Konstantin; Гохберг, Леонид; Kotsemir, Maxim; Ковалева, Галина; Kuznetsova, Irina; Ратай, Татьяна; Рыжикова, Зинаида; Стрельцова, Екатерина; Suslov, Anton; Вишневский, Константин; Filatova, Darya; Kovaleva, N. V.; Roud, Vitaliy

doi:10.17323/978-5-7598-1979-0

Cited by 28 publications

(2 citation statements)

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“…However, only penetration rate and audience size enable the evaluation of the development of some types of e-services. For example, e-government services in the Russian Federation have the highest penetration rate of 74.8% of the total population aged between 15 and 72 years, which is very close to the penetration rate of the Internet (87.3%) in 2019 [15,16].…”

Section: Introductionmentioning

confidence: 76%

E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

Vatolkina

Gorbashko

Kamynina

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

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Our research goal is to offer an e-service quality model based on experience and multidimensional quality and compare its applicability for e-services to find differences and similarities in consumer perceptions and behavioral intentions. Additionally, we seek to compare attributes that compose quality dimensions for hybrid and digital e-services. The study was based on an online survey conducted in July–September 2019 among citizens and foreign residents in the Russian Federation. Respondents had to answer questions concerning a specific e-service brand to capture real consumer behavior. The data of 365 questionnaires were analyzed using the Spearman correlation to determine the relationship between the model components. Customer experience is a valid outcome variable in the e-service model that strongly influences customer satisfaction and repurchase intentions. The model proved to be equally valid for hybrid and digital e-services. The key differences between digital and hybrid e-services lie within the distribution of e-service attributes between quality dimensions. Ease of use and perceived usefulness are the most essential attributes that have a direct influence on customer satisfaction. The findings show the necessity of best practices diffused between different types of e-services and present an opportunity to widely spread research findings between different e-service sectors.

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Section: Introductionmentioning

confidence: 76%

E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

Vatolkina

Gorbashko

Kamynina

et al. 2020

Journal of Open Innovation: Technology, Market, and Complexity

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“…В случае когда вносимые изменения известны и могут быть легко реализованы, методика Iterative Model будет лучшим выбором для разработки информационной системы. Возможность доработки системы, кроме того, позволяет использовать методику в рисковых условиях, когда необходимо достичь сразу несколько целей или обеспечить наличие в системе большого количества специальных функций [5,6].…”

Section: рис 3 схематичное изображение итеративной моделиunclassified

Adaptation of the Method for Developing Information Systems on the Example of the State Information System for Urban Development in the Udmurt Republic

Simakov,

Grakhov

2022

Intellekt. Sist. Proizv.

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This article is devoted to the process of choosing a methodology for developing the State Information System for Urban Development in the Udmurt Republic (GISfUD UR). In this article, State Information System for Urban Development in the Udmurt Republic is considered as a classic information system that has a number of features related to the procedures of state control and regulation carried out during the development of the system. The objectives of the work are: analysis of the existing methods for the development of information systems; comparison of the presented methods according to several characteristics; selection of the most relevant and appropriate method for the development of the system considered in the article; and justification of the choice. The work carried out a detailed analysis of the existing methods for developing information systems: their features were identified, the advantages and disadvantages of each of the methods were identified, and the areas of their proper application were indicated. A comparison of the considered methods was carried out according to several criteria, including the novelty of development, availability of resources, the scale of the project and the timing of its implementation. During the comparison, the table was compiled that reflects the features of each method. The result of the work is the above comparative table, compiled by the analysis method, on the basis of which the choice of the most relevant and applicable method in the development of the State Information System for Urban Development in the Udmurt Republic was made, the justification for the choice was given. The conclusion contains a short rewiev of the chosen method, the effects obtained in the process of creating an information system by means of this method, as well as economic and social effects from the creation of the State Information System for Urban Planning in the Udmurt Republic.

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Information and Knowledge: From a Resource to a Key Factor in Progress

Sevastyanova

Sevastianova

2020

Current Achievements, Challenges and Digital Chances of Knowledge Based Economy

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Digital Economy

Cited by 28 publications

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E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

E-Service Quality from Attributes to Outcomes: The Similarity and Difference between Digital and Hybrid Services

Adaptation of the Method for Developing Information Systems on the Example of the State Information System for Urban Development in the Udmurt Republic

Information and Knowledge: From a Resource to a Key Factor in Progress

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