Digital Design Marginalization: New Perspectives on Designing Inclusive Interfaces

Sin, Jaisie; Franz, Rachel L.; Munteanu, Cosmin; Neves, Bárbara Barbosa

doi:10.1145/3411764.3445180

Cited by 28 publications

(21 citation statements)

References 42 publications

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“…The Digital Design Marginalization framework (Sin et al, 2021) proposes that digital marginalization is the "pushing away", whether intentional or not, of a defined group of users from a digital or online service or system, where the exclusion has additional, indirect, and long-lasting social consequences on that particular user group. For example, cashless retail stores that exclusively accept electronic/digital payments risk marginalizing socioeconomically disadvantaged users (Wick, 2019).…”

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

“…Designers can contribute, even unintentionally, to digital marginalization through their design practices and design choices they make (Sin et al, 2021). For instance, not establishing risk mitigation plans or inadequate consideration of all the social actors interacting with the primary user may result in the technology pushing others away from the primary user, thereby exacerbating social isolation and loneliness.…”

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

“…Many activities across the spectrum of digital design research and practice have the potential to harm users. In turn, the DDM framework (Sin et al, 2021) helps one understand the ways in which digital interface design leads to the exclusion of potential users and contributes to digital marginalization. The DDM framework serves as an additional tool to existing practices and approaches adopted around ethics and inclusivity by institutions when training designers.…”

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

“…In practice, the DDM framework has been shown to be promising in retrospective application for identifying design gaps leading to social consequences. Sin et al (2021) demonstrated the use of the DDM framework to identify gaps in a digital design of their own creation and evaluation (an application for older adults to socially connect with others), as well as one that was externally developed (accessibility features in mobile devices). This use of the DDM framework revealed gaps in existing designs and the design processes used to generate them.…”

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

“…To identify design pedagogical gaps that may result in farreaching negative social consequences, we turned to the Digital Design Marginalization (DDM) framework (Sin et al, 2021). The DDM framework has been proposed to help expose the ways in which our designs can lead to users being pushed away and thus marginalized from both the actual design and from other aspects that may be connected to that design (e.g., services that have been transitioned from in-person to online).…”

Section: Introductionmentioning

confidence: 99%

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Uncovering inclusivity gaps in design pedagogy through the digital design marginalization framework

Sin

Munteanu

Nixon

et al. 2022

Front. Comput. Sci.

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Designers play a key role in the design of inclusive and socially conscious interfaces. Thus, it is imperative for designers to be thoughtful of the ethical and social implications of design. However, gaps in the foundational training that designers receive (e.g., as university students) can negatively impact their ability to consider the social implications of their design practice. This can result in consequences such as digital marginalization, which, as defined by the Digital Design Marginalization (DDM) framework, is the “pushing away”, whether intentional or not, of a defined group of users from a digital or online service or system, where the exclusion has additional, indirect, and long-lasting social consequences on that particular user group. Designers can contribute, even unintentionally, to digital marginalization through their design practices and the design choices they make. We argue that our role as educators includes ensuring not only that our design pedagogy is inclusive, but that the designers we train now are prepared to conduct their future design practice in a manner that is inclusive to all users. As such, we propose to use the Digital Design Marginalization as a lens to guide a reflection-based approach to identify gaps in our pedagogy that may lead to designers becoming ill-equipped to identify how their designs may lead to digital marginalization. Through seven case studies from our own teaching practice, we demonstrate the use of the DDM framework to guide marginalization-focused introspective reflections of curricula. These reflections through the DDM lens revealed gaps in our pedagogy with respect to providing future designers with training that enables them to consider the broader societal and individual implications of the design choices they will make in future practice. Based on our experience using the DDM framework, we then discuss in greater depth how reflection of social consequences of design pedagogy can be operationalized within institutions to reduce educational gaps that may be associated with design-mediated digital marginalization. Finally, we comment on avenues for further development of pedagogical reflection using DDM.

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Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

Section: The Digital Design Marginalization Frameworkmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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