Digital Debt Collection and Ecologies of Consumer Overindebtedness

DawnBurton,

doi:10.1080/00130095.2020.1762486

Cited by 20 publications

(35 citation statements)

References 31 publications

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“…The GFNs are networks with banks as lead firms seeking large investment projects on a global scale (Wójcik & Ioannou, 2020;Wójcik, 2021;Kleibert, 2020). Financial ecosystems address retail customers, firms, and place-based projects by connecting territorial private and public actors, global, national, and regional entities, as well as various categories of financial service providers, such as banks, fintech, and BigTechs (Langley, 2016;Lai, 2020;DawnBurton, 2020). The dual system embraces global (GFN) and local (ecosystems) focus (Chiu, 2017;DawnBurton, 2020).…”

Section: Discussionmentioning

confidence: 99%

“…Fintech enables the reduction of some resources (e.g., physical branches) and aggregating functions (e.g., mid-office splitting to the front and back offices). Consequently, the governance scope becomes functionally shortened, but expanded geographically with new channels of communication to serve customers (e.g., the Internet and mobile banking in rural areas) (Kong & Loubere, 2021;DawnBurton, 2020).…”

Section: Combinationmentioning

confidence: 99%

“…global financial networks and financial ecologies or financial ecosystems. Financial ecologies are systems targeted at geographical environments that comprise networks of private and public actors, e.g., banks, fintech, public entities, enterprises and customers (Langley, 2016;DawnBurton, 2020). They can be considered place-based and directed at projects relevant to their target territories (Lai, 2020;Chen & Hassink, 2022;Appleyard, 2020).…”

Section: Combinationmentioning

confidence: 99%

“…Furthermore, financial ecosystems ensure a broadened choice of diversified financing (Łasak, 2022;. The resulting changes in sociospatial structures include reduction of inequalities and exclusion, as well as responsiveness to territorial specifics and overcoming local resource constraints (DawnBurton, 2020;Jiao et al, 2021;.…”

Section: Dynamics Of Gfn -Established Centers Versus New Financial Hubsmentioning

confidence: 99%

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The fintech transformation of banking: Governance dynamics and socio-economic outcomes in spatial contexts

Gancarczyk¹,

Łasak²,

Gancarczyk³

2022

EBER

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The objective of the article is to identify and systemize the governance dynamics and related socioeconomic consequences of the fintech transformation in banking, while acknowledging spatial contexts. Research Design & Methods:The research framework comprised Global Production Networks (GPN), Global Value Chain (GVC), and co-evolutionary approaches to guide a systematic literature review in the Scopus, Web of Science, and Taylor & Francis databases for 2016-2021. The final sample comprised 76 sources that became the basis for selective coding and the synthesis of the results. Findings: Fintech impacted banking governance by creating a dual and interrelated system of global financial networks and a 'mosaic' of territorial financial ecologies and ecosystems, where incumbent banks held an important but not exclusive position. The fintech-enhanced governance transformations had both positive socioeconomic effects (improved efficiency, expanded range of services, and inclusion of unbanked or under-served customers) and negative effects (over-indebtedness, surveillance, and exclusion of some customers). Wider socio-economic consequences refered to sustainable development and changes in economic and social behaviour. Implications & Recommendations:A research framework and agenda for future studies related to the dynamics of fintech-driven governance in banking have been elaborated. The article derives the immediate and wider economic and social consequences of fintech-driven transformations. The results can also be applied in public policies oriented towards sustainable socio-economic development. Contribution & Value Added:The study provides theoretical and policy-relevant contributions. Firstly, it broadens the research on the transformation of banking governance in the spatial context. Secondly, it contributes theoretically by proposing a research framework of GVC and GPN governance augmented by a co-evolutionary perspective. Thirdly, the article informs policy that seeks financial inclusion for cohesive and sustainable development.

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Section: Discussionmentioning

confidence: 99%

Section: Combinationmentioning

confidence: 99%

Section: Combinationmentioning

confidence: 99%

Section: Dynamics Of Gfn -Established Centers Versus New Financial Hubsmentioning

confidence: 99%

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The fintech transformation of banking: Governance dynamics and socio-economic outcomes in spatial contexts

Gancarczyk¹,

Łasak²,

Gancarczyk³

2022

EBER

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“…In the digital lending ecosystem, communication and collection processes from fintech lending companies to customers are done mainly digitally (i.e., via applications, texts, or email), hence minimising the costs for face-to-face interactions as well as the notorious emotional labour involved when collections are done by face-to-face debt collectors (Burton 2020). However, digital mediation also increases the risk of predatory lending for customers, especially those of illegal fintech lending services (Aidha et al 2019).…”

Section: Persistent Issues In Fintech Lending Practice In Indonesiamentioning

confidence: 99%

Escaping the “devil's trap”: Exploring the role of online social support for fintech lending's over‐indebted Indonesian customers

Herdiansyah

Himawan

2022

Int Social Sci J

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Fintech lending practices have been overgrowing in recent years, but they have also caused a persistent problem of customer over‐indebtedness, including in Indonesia. Debt‐ridden fintech lending customers experience stress constantly thinking about their debt burden and intimidating collection pressures. Social support is known to play an essential role in assisting individuals in coping with pressures. However, studies around this issue are still minimal. This study explores online social support dynamics through a WhatsApp group created for heavily in debt Indonesian fintech loan customers. Twelve customers and one online group staff participated and were interviewed. The study results were organised under three themes of dynamics: emotional support, information support, and interaction support in an online context, where generally, social support facilitated through the WhatsApp group tended to have a positive effect on the customers. Respondents admitted feeling more empowered to solve their debt problems than before joining the group. This study makes an important contribution, particularly in demonstrating the role of online‐based social support in the context of stress due to over‐indebtedness from an Asian perspective, which opportunities for use are increasing.

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Deep Recommender System for Optimizing Debt Collection Using Reinforcement Learning

Keerthana,

Elakkiya,

Santhi

2024

Cognitive Analytics and Reinforcement Learning

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Digital Debt Collection and Ecologies of Consumer Overindebtedness

Cited by 20 publications

References 31 publications

The fintech transformation of banking: Governance dynamics and socio-economic outcomes in spatial contexts

The fintech transformation of banking: Governance dynamics and socio-economic outcomes in spatial contexts

Escaping the “devil's trap”: Exploring the role of online social support for fintech lending's over‐indebted Indonesian customers

Deep Recommender System for Optimizing Debt Collection Using Reinforcement Learning

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