2018
DOI: 10.1136/bmj.k2061
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Digital clinical encounters

Abstract: Managed safely, digital recordings could transform healthcare

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Cited by 15 publications
(9 citation statements)
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“…An adequate internet connection was considered an important prerequisite for using the new digital communication tool, but it is a societal rather than merely a health care concern. On the other hand, patient privacy and data security are very much health care concerns ( technology-organization ) [ 27 ]. Contrary to early studies from the beginning of the 21st century about patient-provider contacts via email in primary care, for example, where patients raised concerns about security and lost messages [ 28 ], patients in this study did not raise any cybersecurity or legal issues during the interviews.…”
Section: Discussionmentioning
confidence: 99%
“…An adequate internet connection was considered an important prerequisite for using the new digital communication tool, but it is a societal rather than merely a health care concern. On the other hand, patient privacy and data security are very much health care concerns ( technology-organization ) [ 27 ]. Contrary to early studies from the beginning of the 21st century about patient-provider contacts via email in primary care, for example, where patients raised concerns about security and lost messages [ 28 ], patients in this study did not raise any cybersecurity or legal issues during the interviews.…”
Section: Discussionmentioning
confidence: 99%
“…The potential applications of recordings are broad and growing. Advances in novel machine learning and natural language processing techniques open new avenues in medicine, such as automated documentation of clinical notes extracted from the recorded conversations to decrease provider burden 23. However, it is important to also consider the privacy and confidentiality implications of recordings, for example, recording and sharing of clinically sensitive conversations and medicolegal concerns of providers.…”
Section: Discussionmentioning
confidence: 99%
“…A lack of policies to guide the recording and sharing of clinical visits needs to be addressed,10 and findings from our project, both quantitative and qualitative, can contribute to this conversation. If managed securely as data in an electronic medical record, recordings could transform healthcare, providing more accurate clinical records and allowing patients and families to revisit medical information that is often forgotten 23…”
Section: Discussionmentioning
confidence: 99%
“…Previous studies of audio or video recording in the health care context have focused primarily on providing a hard copy of a recording to a patient, for example, a CD, cassette, or digital recorder [27]. In more recent developments, commercial apps have emerged that allow the recording, sharing, and tagging of audio recording; however, user-centered design of the app is rarely reported, and concerns about the collection and sharing of patient data have been raised [60].…”
Section: Comparison With Previous Workmentioning
confidence: 99%