Digital Business Outcomes: Digital Innovation and Its Contribution to Corporate Development

Rösch, H.; Schumacher, Stefan

doi:10.1007/978-3-662-49275-8_54

Cited by 1 publication

(2 citation statements)

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“…The outbursts of the Internet and electronic media in the 20th century, digital technologies have truly revolutionized the world in 21st century by changing the very nature of educationalists around the globe (Schou Andreassen and Pallesen, 2014). Delivery of services using digital technologies has created far-reaching effects on the behavior of users in the context of digital economy (Rosch and Schumacher, 2018). The e-service quality is concerned with the overall evaluations and judgments of the service delivery via digital technologies (Santos, 2003).…”

Section: Introductionmentioning

confidence: 99%

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Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy

Anser

Tabash

Nassani

et al. 2021

LHT

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PurposeThis study aims to investigate the role of e-service quality and e-trust for achieving e-loyalty among digital library users in the digital economy. The current study examined the mediation effect of e-trust in the connection between e-service quality and e-loyalty.Design/methodology/approachCross-sectional design was applied for the purpose of data collection and empirical findings of the study. Survey method was used for the purpose of data collection from 783 online digital libraries users.FindingsResults reveal that e-service quality positively predicts e-trust in digital economy. Moreover, in digital economy e-trust predicts the e-loyalty. The findings also reveal that e-trust mediates the relationship between e-service quality and e-loyalty links.Originality/valueThe finding of study suggested that individual level e-trust have a strong effect on e-loyalty in digital economy. Individual level aspects in term of e-service quality have a direct effect on e-trust to improve their e-loyalty. The finding indicated that digital libraries users in future will be more loyal toward e-service quality providers. The results are useful for the management of digital libraries and academia for future. This is the first study that includes e-service quality, e-trust and e-loyalty in the context of digital economy.

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Section: Introductionmentioning

confidence: 99%

“…Although, e-service quality gains a huge importance as it contributes significantly in the online organizational activities (Kuo et al , 2009; Rosch and Schumacher, 2018). There is no doubt that e-service quality is a critical factor, but alone, it is not sufficient to improve the e-loyalty.…”

Section: Introductionmentioning

confidence: 99%