Difficulties related to implement enterprise resource planning in Morocco Large companies' case study

Mrini, Younous El; Okar, Chafik; Belaïssaoui, Mustapha; Taqafi, Issam

doi:10.1109/wcitca.2015.7367025

Cited by 6 publications

(5 citation statements)

References 10 publications

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“…Change management can be defined as the structured approach that allows individuals to accept changes as necessitated by projects (Mrini et al, 2019). In this paper, change management refers to a set of strategies (programmes or plans), processes, activities, techniques, and structured approaches (tools), required to manage the user community to use EAS.…”

Section: Theoretical and Conceptual Backgroundmentioning

confidence: 99%

Conceptual change management framework for effective use of examination administration system: a systemic review

Mphahlele,

Kekwaletswe,

Seaba

2024

IJRBS

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This paper systematically reviews literature with the aim of conceptualizing a change management framework for the effective use of the Examination Administration System (EAS). Information systems (IS) change management factors in the implementation and the post-implementation phases are systematically reviewed to identify 37 reports between 2015 and 2023 and content was analyzed. Post-acceptance phase poses many challenges that often result in resistance from the user community thus relinquishing the expected gains. This paper explains change management factors in the post-implementation phase of information systems as they are not adequately addressed in existing literature. The conceptualization of the change management framework draws on the integration of the Unified Theory of Acceptance, Use of Technology and Effective Use Theory and nine change management factors as facilitating conditions. The paper concludes that effective use of EAS is realized through change management factors (i.e., user training, top management support activities, information flow, planning EAS as a change, change shared vision, performance measurement, user involvement and change recognition, user satisfaction and effective communication). This study further adds the indirect mechanisms (i.e., technology use and IS adaptive use) through which the change management factors can impact effective use. The study provides a useful guide to the practitioners and researchers to explain the change management strategies for the effective use of information systems and improve it. This paper also proposes that future studies adapt and/or empirically test conceptual change management apparatus for effective use to ascertain its validity within various contexts.

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Section: Theoretical and Conceptual Backgroundmentioning

confidence: 99%

Conceptual change management framework for effective use of examination administration system: a systemic review

Mphahlele,

Kekwaletswe,

Seaba

2024

IJRBS

View full text Add to dashboard Cite

show abstract

“…Change management can be defined as the structured approach that allows individuals to accept changes as necessitated by projects (Mrini et al, 2019). Mogogole and Jokonya (2018) also refer to the change management as the practices and tools for management and controlling of individuals to realize the necessary organization results succeeding a change.…”

Section: Change Management Measurementmentioning

confidence: 99%

“…Reflecting on the first part of this study's aim, namely the development of a CHAMI, change management can be defined as the structured approach that allows individuals to accept changes as necessitated by projects (Mrini et al, 2019). In the context of this study, change management refers to a set of strategies (programmes or plans), processes, activities, techniques and structured approaches (tools), required to manage the user community to use the EAS.…”

Section: Introductionmentioning

confidence: 99%

Developing a change management measurement instrument for effective use of examination administration system

Mphahlele,

Kekwaletswe,

Seaba

2024

IJRBS

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The quantitative change management measurement for effective use, which consists of operationalized change drivers, dimensions and sub-dimensions for effective use of Examination Administration System (EAS) in the South African context, has been scarcely discussed in the literature. This paper intends to develop and validate a change management measurement instrument (CHAMI) to measure the effective use of EAS in South Africa’s (SA) Technical and Vocational Education and Training (TVET) colleges. The CHAMI was developed drawing on the survey measurement instruments literature for change management and effective use and assessed quantitatively using data collected from 215 EAS users across all 318 TVET colleges from nine provinces of SA. The empirical results found the existence of construct validity of the CHAMI with 11 dimensions (i.e. user involvement and change recognition, user satisfaction, performance measurement, technology use, EAS adaptive use, EAS verification, user learning, transparent interaction, representational fidelity, informed action, and effective use) and 63 questions. Another contribution this study stems from the way the research constructs in a measurement model are operationalized as they incorporate measurement class (i.e. reflective or formative). This paper presents a CHAMI for effective use of EAS. In the future, management, researchers and practitioners can use the CHAMI to measure effective use, espouse or adapt instrument as an additional use measurement dimension on United Nations digital transformation programmes index or test it in different settings to advance its generalizability.

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“…The change management dimensions from literature [8], [9], [14], [15], [16] have not been modelled and validated in the effective use (post-adoption-phase) of EAS context. The aim of this paper is to model the change management, the commonly used change management definition is a structured approach to carry out the implementation of new processes that accept changes by individuals [17], [18]. In this study, change management refers to a set of programmes, processes, activities, techniques and structured approaches (tools), required to manage the user community to use the EAS.…”

Section: Introductionmentioning

confidence: 99%

Change Management Model for Effective Use of Examination Administration System: Developing Country Case Study

Mphahlele,

Kekwaletswe,

Seaba

2024

J. Inf. Syst. Informatics

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There is inadequate knowledge on change management model (CMM) for post-acceptance phase of information systems. This paper intends to determine and model change management factors (CMFs) that explain effective use of Examination Administration System (EAS) in South Africa. A survey was used to collect data from 215 EAS users in Technical and Vocational Education and Training colleges and was analyzed quantitatively. Empirical results evince existence of casual nexuses between user involvement and change recognition, user satisfaction, performance measurement with use of EAS which through EAS adaptive use (EAU) in turn together with EAS verification, user learning representational fidelity and informed actions influence effective use of EAS. This study results add to literature by explaining the indirect mechanisms (i.e., EAS and EAU) through which the CMFs can influence effective use. This paper also offers a novel integration of Effective Use Theory and Unified Theory of Acceptance and Use of Technology with three CMFs which provides a holistic model. This study recommends that various communities endeavour to use CMM as a guide to influence user communities to effectively use information systems in diverse contexts. The model also has potential to drive improved return on investments and enhance employees’ productivity.

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Difficulties related to implement enterprise resource planning in Morocco Large companies' case study

Cited by 6 publications

References 10 publications

Conceptual change management framework for effective use of examination administration system: a systemic review

Conceptual change management framework for effective use of examination administration system: a systemic review

Developing a change management measurement instrument for effective use of examination administration system

Change Management Model for Effective Use of Examination Administration System: Developing Country Case Study

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