Differentiating the Effects of Power and Status on Unethical Behavior: A Moderated Mediation Meta-Analysis

Zhang, Chao; Wei, Xuhua

doi:10.1007/s10869-023-09919-2

J Bus Psychol

2023

DOI: 10.1007/s10869-023-09919-2

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Differentiating the Effects of Power and Status on Unethical Behavior: A Moderated Mediation Meta-Analysis

Chao Zhang,

Xuhua Wei

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2024

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Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

Lei,

Xie,

Peng

2024

Journal of Service Research

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Recent research has shown that consumers tend to behave more unethically when encountering artificial intelligence (AI) agents than with human agents. Nevertheless, few studies have explored the differential impact of AI agents on unethical consumer behavior. From the perspective of the power relationship between AI and consumers, we classify the role of an AI agent as that of a “servant” or “partner.” Across one field study and four scenario-based experiments (offline and online), we reveal that consumers are more likely to engage in unethical behavior when encountering servant AI agents than partner AI agents due to increased anticipatory moral disengagement. We also identify the boundary conditions for the moral disengagement effect of AI agents, finding that this effect is attenuated (a) among consumers with high moral identity, (b) with human-like AI agents, and (c) in the context of high behavioral visibility. This research provides new insight into the AI morality literature and has practical implications for service agencies using AI agents.

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Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

Lei,

Xie,

Peng

2024

Journal of Service Research

View full text Add to dashboard Cite

show abstract

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Differentiating the Effects of Power and Status on Unethical Behavior: A Moderated Mediation Meta-Analysis

Cited by 1 publication

References 187 publications

Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

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