Selling Higher EducationBut they also have to be attentive to the market and employ sound marketing practices to determine current market demands and how to address, deliver, and satisfy them.Rather than engaging in a product-versus-service argument, Canterbury (1999) recommends a concept of higher education that is "product as opportunity," which he believes puts the responsibility on the student to take advantage of the opportunities afforded by a college or university while at the same time allows colleges and universities to market and advertise the opportunities that await a student at their institution rather than the "puffery" that he claims is common in so much marketing literature. I agree and hope you will read this monograph in that spirit. I believe colleges and universities do offer product as opportunity, which advances the public good and serves their collective mission. I also believe that in an era marked by dwindling support for all education, and higher education in particular, it is incumbent on administrators and higher education leaders at colleges and universities to broadcast who they are, what they do, and what makes them valuable. The business of higher education depends on it, as does the community.
Purpose and Structure of the MonographThis monograph's main purpose is to present the relevant research and literature on marketing and advertising higher education; at the same time, it interweaves general marketing and advertising theory and practice in an attempt to explain why the business side of higher education behaves as it does, and it makes recommendations to administrators, policymakers, and other key stakeholders in higher education.Marketing and advertising theory, research, and general scholarship are enormous fields unto themselves; to cover even a small portion of them thoroughly would be a daunting task. I have taken, however, what I believe are important theories and practices from that literature that can be applied to the business of marketing and advertising higher education. These ideas have been selected to give a broad perspective on marketing as well as to offer specific suggestions and direction about how best to apply this information to specific contexts.The second body of literature in this monograph addresses how colleges and universities market their intangible qualities. Much of what is "for sale" in higher education are the intangibles such as learning and lived experiences. It is impossible to show a prospective student what a college education is, so colleges and universities often show the evidence of what a college education experience will look like.Coupled with the marketing and advertising literature is a presentation of college choice theory and a discussion of the Elaboration Likelihood Model (Petty and Cacioppo, 1981, 1984a, 1984b, 1986a, 1986b, which is used to explain how consumers are often persuaded to make purchasing choices and provides a context for college and university marketing units' behavior when attempting to persuade students to enrol...