Different approaches to analyzing e-government adoption during the Covid-19 pandemic

Garcia-Rio, Esther; Palos-Sanchez, Pedro R.; Baena-Luna, Pedro; Aguayo-Camacho, Mariano

doi:10.1016/j.giq.2023.101866

Cited by 6 publications

(7 citation statements)

References 46 publications

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“…For the most part, they have implemented electronic government or e-government services and are guided by a supply-demand idea that citizens and other constituencies need 24/7 service availability [8,9]. Many PAs at different levels (local, regional) are increasingly finding that the supply of their electronic services exceeds their planned demand and that it is difficult to assess the impact of e-government systems [10]. Despite supporting citizens during COVID-19, what persists is that most digital or e-government services offered by PAs has been focused on information provision and transacting to the potential detriment of others, for example, business education, mentoring or support [5,10].…”

Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

“…Many PAs at different levels (local, regional) are increasingly finding that the supply of their electronic services exceeds their planned demand and that it is difficult to assess the impact of e-government systems [10]. Despite supporting citizens during COVID-19, what persists is that most digital or e-government services offered by PAs has been focused on information provision and transacting to the potential detriment of others, for example, business education, mentoring or support [5,10]. What is more, PAs are not advancing to alternative models of e-government that could foster better empowerment and governance, as initially proposed by early research in this area [11].…”

Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

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Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Briones-Peñalver,

Campuzano-Bolarin,

Acosta Hernández

et al. 2024

Systems

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In the context of public administrations after COVID-19, this paper formulates and validates a digital model of tutoring (e-tutoring) for small and medium enterprises (SMEs) by public administrations or PAs to help the former reduce their risks to fold in their first few years of existence and with the support of private professionals (economists, accountants, business advisors, managers, etc.). The model draws on ideas about relational administration (RA), a concept that is yet to be fully exploited or assessed in the literature. Several hypotheses derived from the model are formulated and tested using a polytomic-nominal logistic regression. A questionnaire was sent to and returned by 236 small and medium entrepreneurs in Spain facing insolvency proceedings to identify main reasons for business failure and if or how they would accept online tutoring from private professionals associated with PAs. Findings suggest that SM entrepreneurs agree with receiving selected forms of tutoring, requiring public administrations to enhance capabilities for joint information provision and decision making through the use of information and communication technologies or ICTs. These findings have important implications for the potential restructuring of public administrations, their collaborations with professionals, and the future co-design and implementation of e-government services by PAs

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Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

Section: Public Administrations (Pas) and Relational Administrationmentioning

confidence: 99%

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Briones-Peñalver,

Campuzano-Bolarin,

Acosta Hernández

et al. 2024

Systems

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“…In the case of e-government (Shareef et al, 2014;Voican, 2023), unlike e-democracy, this was characterised because although it provided citizens with different resources and e-services (Garcia-Rio et al, 2023), it kept the decision-making capacity in the hands of the government authority and did not involve the participation of the citizens.…”

Section: Literature Reviewmentioning

confidence: 99%

Epistemology of e-democracy and e-governance through scientific mapping

García-Río,

Baena-Luna

2024

TMS

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This paper aims to address the current limitations in knowledge about e-democracy by establishing the conceptual, intellectual, and social structure of scientific literature. Hence, this paper offers an in-depth bibliometric analysis of the literature that has addressed this reality since its first publication in 1983. The most important scientific databases currently used in the academic field were consulted to achieve this objective: Web of Science (WoS) and Scopus. In the case of WoS, 540 articles were identified, 572 in the case of Scopus. The results were harmonised to obtain a final 773 articles under study. This harmonisation of results from different databases is a differential element concerning other studies in which the analysis was carried out on a single database, thus reducing a global and homogeneous vision of the possible connections and interrelationships of the realities analysed. The information collected has been processed using the Bibliometrix tool, which provides information on annual scientific production, authors, journals, topics, keywords, etc. The processing and analysis of the results has made it possible to identify research trends in the area, establish relationships between them and detect future research opportunities for the e-democracy phenomenon.

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“…Garcia-Rio et al surveyed theoretical models based on UMEGA, including the role of Spanish e-government in the context of the COVID-19 pandemic (Garcia-Rio et al 2023). According to the results, Performance Expectancy was the most crucial factor for users when considering e-public services, followed by Social Influence, Role of e-Government during the health crisis, and Perceived Trust.…”

Section: Customer Satisfaction With Digital Public Services and Its M...mentioning

confidence: 99%

“…The related work summarized in the previous subsection draws on factors derived from seminal works in the field of TAM and UTAUT from Davis (Davis 1989) and Venkatesh et al (Venkatesh et al 2003) respectively. The majority of these studies have utilized Partial Least Squares (PLS) SEM, while four models have been built using service evaluation approaches (Papadomichelaki and Mentzas 2012;Mensah et al 2020;Nugroho et al 2022;Garcia-Rio et al 2023). One study relied on SEM and ML techniques (classification) (AlHadid et al 2022).…”

Section: Comparison Of Existing Models Of Customer Satisfaction With ...mentioning

confidence: 99%

Factors Influencing User Perception and Adoption of E-Government Services

Ilieva,

Yankova,

Ruseva

et al. 2024

Administrative Sciences

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The objective of this study is to investigate and determine factors influencing user perception and acceptance of electronic government services in the context of technological advancements. The research focuses on classifying the main features of e-administrative systems with an emphasis on user satisfaction by integrating both traditional and modern data analysis techniques. Structural Equation Modelling (SEM), machine learning (ML) techniques, and multi-criteria decision-making (MCDM) methods have been applied to survey data to uncover the interdependencies between variables from the perspective of online users. The developed models discover and explain the underlying relationships in user attitudes towards e-government services. As the perception of customer satisfaction is subjective and dynamic, stakeholders should conduct regular measurements and data analysis to ensure continuous improvement of e-public services.

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Different approaches to analyzing e-government adoption during the Covid-19 pandemic

Cited by 6 publications

References 46 publications

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Towards a Digital Relational Administration Model for Small and Medium Enterprise Support via E-Tutoring in Spain

Epistemology of e-democracy and e-governance through scientific mapping

Factors Influencing User Perception and Adoption of E-Government Services

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