2019
DOI: 10.1001/jamaoto.2019.1023
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Differences in the Intended Meaning of Congestion Between Patients and Clinicians

Abstract: IMPORTANCE Disagreement in the presumed meaning of common medical terms may impair communication between patients and caregivers. OBJECTIVE To clarify the intended meaning of the term congestion among otolaryngology clinic patients and to identify discrepancies in definitions between patients and otolaryngologists. DESIGN, SETTING, AND PARTICIPANTS In this cross-sectional survey study from an otolaryngology clinic at an academic center, a semantics-based questionnaire was provided to consecutive new patients d… Show more

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Cited by 11 publications
(17 citation statements)
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“…Because dizziness may represent different things to different people, use of the term without qualification also creates a barrier to effective communication. Investigation into the intended meaning of other common symptoms in otolaryngology (e.g., congestion) has demonstrated a large degree of variability between patients and providers 12 . The present study found that providers were more likely to ascribe dizziness to motion sensitivity, whereas patients tended to view dizziness as more closely related to lightheadedness, vision complaints, and pain.…”
Section: Discussioncontrasting
confidence: 44%
See 1 more Smart Citation
“…Because dizziness may represent different things to different people, use of the term without qualification also creates a barrier to effective communication. Investigation into the intended meaning of other common symptoms in otolaryngology (e.g., congestion) has demonstrated a large degree of variability between patients and providers 12 . The present study found that providers were more likely to ascribe dizziness to motion sensitivity, whereas patients tended to view dizziness as more closely related to lightheadedness, vision complaints, and pain.…”
Section: Discussioncontrasting
confidence: 44%
“…Recent work has demonstrated a disparity in the interpretation of “congestion” between patients and providers 12 . This study highlighted the fact that otolaryngologists have a tendency to interpret congestion as blockage of nasal breathing, whereas patients may in fact be referencing other symptoms such as facial pressure and excessive mucus.…”
Section: Introductionmentioning
confidence: 78%
“…Interestingly, many of these symptoms themselves are open to interpretation for their intended meaning. Semantic differences in the term congestion have been previously studied and shown to be highly variable and ambiguous for many patients, with significant differences between otolaryngologists and patients 9 . According to the American Academy of Otolaryngology‐Head and Neck Surgery clinical practice guideline for sinusitis, other cardinal symptoms experienced by patients with sinus infections include mucus, facial pain and pressure, sore throat, and loss of smell 16 .…”
Section: Discussionmentioning
confidence: 99%
“…However, semantic content in the interpretation and expectation of sinus infection symptoms may be variable. Previously, other common ear, nose, and throat complaints such as congestion 9 and dizziness 10 have shown significant differences between patients and providers, though these studies did not consider regional and geographic differences.…”
Section: Introductionmentioning
confidence: 97%
“…All data were self-reported, and most symptoms were only reported as present or absent. Patient-reported symptoms can be very subjective [39]. Due to limitations in the available data, we had to make certain assumptions.…”
Section: Discussionmentioning
confidence: 99%