Differences in Sustainable Management Between Four- and Five-Star Hotels Regarding the Perceptions of Three-Pillar Sustainability

Abstract

Although there are a wealth of publications about sustainability in tourism destination management literature, the concept has only recently started coming under examination within the area of hospitality management. This article’s main focus is on capturing the perceptions and practices of hotel management in respect to the concept of three-dimensional sustainability. A literature-based self-administered questionnaire was used and 423 hotels participated in the study. Logistic regression was employed in order to examine four research hypotheses and extract useful findings. The findings suggest that hotel star ratings play a significant role in the perceived importance of financial measures of economic viability, as well as in the application of socially responsible practices by hotel management; the same conclusion does not apply to environmental practices. Furthermore, it was found that hotel location does not play a significant role in shaping perceptions of sustainability dimensions

Unraveling the diverse nature of service quality in a sharing economy

“…Since service quality has a significant effect on guests' satisfaction and retention, as well as on lodgings' financial performance and competitive advantage (Chen and Chen, 2014;Stylos and Vassiliadis, 2015;Wu and Ko, 2013;Yang et al, 2011), the current research study has some key managerial implications for networking hospitality and one-to-two-bedroom Airbnb flats in particular. Hence, in addition to its theoretical importance, this study sought to offer valuable advice to hospitality practitioners interested in Airbnb.…”

Why and how hotel groups in luxury segments give back to their communities

“…Kim, Kim, & Lee, 2015). In the papers written by authors who analysed higher quality segments, Calveras (2015) and Stylos and Vassiliadis (2015) found that the higher the number of stars, the greater the involvement of hotels in CSR practices. One of the reasons they used to explain why luxury hotels are more involved in their communities is that they use CSR as a differentiation strategy (Calveras, 2015).…”

“…Out of the 35 papers found in the literature review, only nine papers included any reference to luxury segments, and only three of these papers included results focused on that segment (Calveras, 2015;Li et al, 2015;Stylos & Vassiliadis, 2015). Other papers made some reference to donations by luxury hotels (C. A.…”

“…Sponsorship and support, including sponsoring sporting events, other events and the arts (Stylos & Vassiliadis, 2015), support for educational institutions, local public infrastructures, local community organizations, and training social initiatives (Prud'homme & Raymond, 2013).…”

“…We did find a few studies covering the analysis of the luxury segment in the hotel sector (Calveras, 2015;Li, Fu, & Huang, 2015;Stylos & Vassiliadis, 2015). Therefore, the empirical analysis carried out in this paper includes differences and similarities in philanthropic behaviour in the luxury, upper upscale, and upscale hotel segments.…”