Differences between novice and experienced users in searching information on the World Wide Web

Lazonder, Adrianus W.; Biemans, H.J.A.; Wopereis, Iwan

doi:10.1002/(sici)1097-4571(2000)51:6<576::aid-asi9>3.0.co;2-7

Cited by 233 publications

(146 citation statements)

References 23 publications

(25 reference statements)

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“…According to Lazonder et al (2000), experts scored higher than novice users on all performance measures that relate to locating internet sites. They were faster, produced a greater number of correct responses to the given tasks, and needed fewer actions and less time to find relevant internet sites.…”

Section: Expertise and Experience In Internet Contextsupporting

confidence: 54%

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Mäenpää¹,

Kalé

Kuusela³

et al. 2008

Journal of Retailing and Consumer Services

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Abstract:Purpose -This article examines the role of expertise -measured in terms of use frequency and length of use -in moderating consumer perceptions of dimensions of internet bank services. Design/methodology/approach -A survey of three hundred respondents investigated differences in perceptions of the proposed service dimensions. Findings -The results reveal that consumers' perceptions differed in four of seven dimensions of internet bank services when examined along the criterion of expertise. The most interesting result is that security is not a concern for any of the user groups. Also, an interesting finding is that the dimensions of status, personal finances and investment proved to be U-shaped. Practical implications -The findings of this research provide several ideas for marketing of internet banking (IB) and for developing IB websites. For example, appeals of status and ego-gratification in advertising can be used to attract new consumers to IB. Also, designing auxiliary features or tools for personal finance management into banks' websites would prove to be sound investment. This research suggests that expertise has correlates in demographics as well as in perceptions of service dimensions. Thus, it may be possible to apply expertise for segmenting markets along demographic criteria and then to offer appropriate mix of services for each segment. Originality/value -This study contributes to extensive literature of expertise by examining the effect of expertise on perceptions of internet bank services and analysing the managerial application possibilities.2

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Section: Expertise and Experience In Internet Contextsupporting

confidence: 54%

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Mäenpää¹,

Kalé

Kuusela³

et al. 2008

Journal of Retailing and Consumer Services

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“…Récemment, dans le cas des moteurs de recherches, des auteurs (Tricot et al, 2000) (Lazonder et al, 2000) et (Palmquist et Kim, 2000) ont tenté de répondre à cette question dans une expérience qui compare une recherche d'information entre deux groupes dont l'un est composé de non utilisateurs du Web et l'autres d'utilisateurs réguliers (les deux étant considérés par ailleurs comme maîtrisant de la même façon le domaine sur lequel portait la recherche d'information). Aucune différence significative entre ces deux groupes n'apparaît : les utilisateurs réguliers du Web ne sont pas plus performants.…”

Section: Expertise Et Recherche D'informationunclassified

“…Par conséquent une précision très faible les caractérise et leur démarche informationnelle semble irrationnelle et inefficace. Lazonder (2000) montre que les experts de l'Internet arrivent à rechercher de l'information plus vite que les novices de l'Internet. Un des résultats intéressants (Palmquist et Kim, 2000) est que, dans le cas de l'Internet, l'expérience acquise de recherche en ligne peut énormément réduire l'effet de dépendance du domaine.…”

Section: Expertise Et Recherche D'informationunclassified

Experts dans le domaine, experts en internet

Ihadjadène¹,

Martins²

2004

Hermès

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Le nombre de pages sur l'Internet augmente chaque jour. Les moteurs et agents de recherche actuels ont encore besoin d'intelligence pour fournir des réponses plus précises. De récentes études (Spink et al, 2000) ont montré un décalage entre les demandes formulées par les usagers et les possibilités des moteurs. Les usagers expriment leurs besoins à un niveau très générique (un ou deux mots), aboutissant souvent à des surcharges d'information. De plus, les réponses obtenues ne sont guère organisées. Dans le cas du moteur de recherche Altavista (Silverstein, 1998), 85 % des usagers se contentent des dix premiers résultats fournis sur la première page et 78 % des requêtes ne sont pas modifiées pour les améliorer. Par ailleurs, plusieurs études ont montré que les outils mis à la disposition de l'usager final pour explorer le nombre élevé de réponses sont insuffisants et inadaptés. Une des solutions au problème de surcharge d'information consiste à organiser dynamiquement l'ensemble de résultats trouvés en thèmes (catégories). Ainsi l'utilisateur navigue-t-il rapidement dans les résultats de sa requête. Différentes techniques de classification (hiérarchique et non-hiérarchiques) de documents allant de l'utilisation du modèle vectoriel pour la clustérisation jusqu'aux récentes méthodes se basent sur le formalisme neuronal des cartes auto-adaptatives de Kohonen.

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“…Lucas and T opi (2002), Holscher and Strube (2000) and Lazonder et al (2000) compared expert and novice searchers in order to identify the types of knowledge and knowledge structures required. Kim and Allen (2002) report on the differences in users' cognition and search tasks, while Palmquist and Kim (2000) investigated cognitive style and experience as predictors of web search performance.…”

Section: Sajnl Libs and Info Sci 2003 69(2)mentioning

confidence: 99%

Suggestions for a research framework for South Africa: how can we learn from web information seeking/searching studies?

Fourie¹

2013

South African Journal of Libraries and Information Science

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The growing interest in web informotion seeking/seorching studies, ond their importance for web site design. search engines, intranets, portals, etc. warrants Keywords: web information seeking; web information searching; web studies; research framework; research agenda IntroductionThe exponential growth in web sites, web users and accessto web-based information resources is an indication of their growing importance. The World Wide Web .0NWW) is used by a diverse group comprising scientists, researchers, academics, students, information technology (IT) specialists, members of the general public, schoolchildren and elderly citizens. A growing interest is reported for the last three groups (Bilal, 2000, 200 I; Burwell, 200 I) and in information seeking for everyday needs (Carey et 0/., 200 I) and decision=making (Choo, 200 I, 2002). In South Africa there is also a growing interest in the web as an information source. Apart from its potential to meet academic and businessinformation needs, it can also be an important resource filling the everyday information needs of South Africans. Spink and Cole (200 I :303) note that:[The] Internet is the driving force behind broadening LIS analysis of information seeking beyond work and school. The interactive potential of this hybrid information flow channel should bring the power of information use to many more sectors of society than is now the case, but it also forces researchers interested in these issues to take a wider, more integrative approach to studying information seeking and use that includes nonseeking behavior in its human information behavior perspective.Web information seeking/searchingstudies can shed light on the design of user interfaces, search engines, navigational features, online help and intelligent agents, information architecture, content description and metadata, the teaching of information skills (e.g. to schoolchildren or senior citizens) and the refinement of our information retrieval (IR) research methodology. The findings may also be useful in web advertising, marketing and e-commerce (Ozmutlu et 0/.,2002), and in drawing interest from designatedtarget groups (e.g. getting teenagers interested in usingthe library). By understanding the variables (also called barriers or influencing factors) that affect web information seeking/searchingwe can improve all facets of web information spaces. Many such variables have been identified and tested in traditional IR (Wilson I 999b).More recently Hertzum et aJ. (2002), for example, reports on the notion of trust in the information seeking behaviour of software engineers with special reference to virtual agents and e-commerce. Spink and Xu (2000) conclude that 'continued research into Web user behaviour is needed to impact the development of new types of user interfaces and software agents to aid users in better Web searching'.Information seeking is also important in the context of virtual or online learning environments (e.g. Sheremetov & Arenas, 2002; Yang, 200 I). In the South African context this is part...

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Differences between novice and experienced users in searching information on the World Wide Web

Cited by 233 publications

References 23 publications

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Consumer perceptions of Internet banking in Finland: The moderating role of familiarity

Experts dans le domaine, experts en internet

Suggestions for a research framework for South Africa: how can we learn from web information seeking/searching studies?

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