Did the COVID-19 Pandemic Make Consumers Shop Alone? The Role of Emotions and Interdependent Self-Construal

Trzebiński, Wojciech; Baran, Radosław; Marciniak, Beata

doi:10.3390/su13116361

Cited by 7 publications

(7 citation statements)

References 55 publications

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“…They bought more packaged food and did not avoid buying new, not yet purchased brands. This corresponds with our findings slightly, mainly with the fact that consumers within the lowest-income category prefer (started to purchase) private label products which are managed solely by a retailer for sale in a specific chain of stores and are usually less expensive than national brands [48]. Eger et al [49] mapped the impact of the COVID-19 pandemic on the behavior patterns of consumers in the Czech Republic using multiple regression analysis.…”

Section: Discussionsupporting

confidence: 87%

Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic

2021

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The current COVID-19 pandemic has affected every aspect of consumer behavior—their expenses, investments, and financial reserves, as well as their financial and social wellbeing. As a consequence of different restrictions, consumers and their shopping patterns have changed significantly; thus, the factors that influence new purchase patterns need to be identified to help traders, retailers, and marketers develop appropriate strategies to respond to crucial consumer changes in the market. A categorical analysis (Pearson’s chi-square test) and correspondence analysis (simple and multivariate) were applied to a sample of 425 Slovak respondents to reveal the most important factors impacting consumers’ financial situations, as well as the effects on the maintenance of new shopping habits established during the pandemic period. The results revealed that consumers´ income, age, and sector of occupation play important roles in the context of new shopping patterns. These findings are in agreement with other global studies, confirming both the worldwide impact of the pandemic on consumer behavior and the importance of national studies on consumer shopping behavior in order for state authorities, traders, marketers, and entrepreneurs to be able to take necessary measures.

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Section: Discussionsupporting

confidence: 87%

Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic

2021

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“…1,3,4 This affects individual and social behaviors widely, notably in the fields of public health, 4,5 social contact, 6 and marketing. [7][8][9][10] Complaining is the concrete reflection of human negative psychological factors. 11 CCB is bound to be influenced by negative psychological effects on consumers.…”

Section: Introductionmentioning

confidence: 99%

“…However, it should be noted that the existing market environment has changed greatly in COVID-19 isolation. [7][8][9] The most significant feature is COVID-19-induced social disconnection. 7,8,23 All offline business activities have stalled as a result of the epidemic.…”

Section: Introductionmentioning

confidence: 99%

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Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation

Wang¹,

Zhang²,

Wu³

et al. 2022

PRBM

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Purpose This study aims to articulate the nature of consumer complaining behavior (CCB) by analyzing the mechanism and characteristics of online CCB in COVID-19 isolated environment. Patients and Methods For the purpose, this study collected data via a web-based questionnaire survey from 408 consumers in Shanghai, China during COVID-19 isolation. Through building and analyzing a structural equation model that consists of six latent variables such as perceived service quality, perceived product quality, customer satisfaction, negative emotion, customer complaint; the study analyzed the basic characteristics of CCB, and focused on the moderation test of consumer expectation to validate its important role in consumer decision-making behavior. Results First, compared to perceived service quality, perceived product quality has a stronger influence on customer satisfaction and has a weaker influence on negative emotions in the COVID-19 isolated environment. Second, the total influence of perceived product quality on customer complaints is stronger than that of perceived service quality. Third, the direct impact of negative emotions on customer complaints was much stronger than the effect of customer satisfaction on customer complaints. Meanwhile, it can also act as a mediating variable to make customer satisfaction have an additional indirect effect on complaints. Finally, the study also found that consumer expectation can reinforce the influences of customer satisfaction on negative emotions and customer complaints, while it weakens the effect of negative emotions on customer complaints. Conclusion This study suggests that the classic CCB factors still exert a stable influence on customer complaints through cognitive and emotional response pathways, but the influence difference is obvious in the COVID-19 isolated environment. And the influence processes are significantly moderated by consumer expectation level. Enterprises should conduct more targeted marketing interactions, according to these CCB characteristics.

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“…During the coronavirus pandemic, changes in consumer behavior may affect different aspects of such behavior, including food purchasing, spending patterns, consumption Energies 2021, 14, 5787 2 of 20 habits, shift to online purchasing etc. [11][12][13][14][15][16][17]. Although it is impossible to identify all of them, due to the growing interest in health issues during the pandemic, consumer behavior is evolving towards healthier and more sustainable patterns [3,18].…”

Section: Introductionmentioning

confidence: 99%

Sustainable Consumption in Consumer Behavior in the Time of COVID-19: Topic Modeling on Twitter Data Using LDA

Brzustewicz

Singh

2021

Energies

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By using text mining techniques, this study identifies the topics of sustainable consumption that are important during the COVID-19 pandemic. An Application Programming Interface (API) streaming method was used to extract the data from Twitter. A total of 14,591 tweets were collected using Twitter streaming API. However, after data cleaning, 13,635 tweets were considered for analysis. The objectives of the study are to identify (1) the topics users tweet about sustainable consumption and (2) to detect the emotion-based sentiments in the tweets. The study used Latent Dirichlet Allocation (LDA) algorithm for topic modeling and the Louvain algorithm for semantic network clustering. NRC emotion lexicon was used for sentiment analysis. The LDA model discovers six topics: organic food consumption, food waste, vegan food, sustainable tourism, sustainable transport, and sustainable energy consumption. While the Louvain algorithm detects four clusters—lifestyle and climate change, responsible consumption, energy consumption, and renewable energy, sentiment analysis results show more positive emotions among the users than the negative ones. The study contributes to existing literature by providing a fresh perspective on various interconnected topics of sustainable consumption that bring global consumption to a sustainable level.

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Did the COVID-19 Pandemic Make Consumers Shop Alone? The Role of Emotions and Interdependent Self-Construal

Cited by 7 publications

References 55 publications

Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic

Changes in Consumers’ Purchase Patterns as a Consequence of the COVID-19 Pandemic

Expectation and Complaint: Online Consumer Complaint Behavior in COVID-19 Isolation

Sustainable Consumption in Consumer Behavior in the Time of COVID-19: Topic Modeling on Twitter Data Using LDA

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