Development Work in Swedish Eldercare: Resources for Trustworthy, Integrated Managerial Work During the COVID-19 Pandemic

Abstract

The extensive needs for developments of eldercare addressing working conditions, care quality, influence, and safety was highlighted during the pandemic. This mixed-method study contribute with knowledge about capability-strengthening development work and its importance for trustworthy managerial work, before and during the COVID-19 pandemic. Questionnaire data and narratives from first-line managers immediately before (n = 284) and 16 months into the pandemic (n = 189), structured interviews with development leaders (n = 25), and documents were analyzed. The results identify different focuses of development work. Strategic-level development leaders focused the strengthening of old adults' capabilities. While operational-level leaders approached strengthening employees' capability. First-line managers' rating of their trustworthy managerial work decreased during the pandemic and was associated with their workload, development support and capability-strengthening projects focusing employees' resources. The study demonstrates the gap between strategic and the operational levels regarding understanding of capability set and needed resources for strengthening capabilities and trustworthy, integrated managerial work regarding safety, influence, and quality conditions for old adults and employees.

Measuring Trust in Public Sector Organizations – Research Note

“…Since then, many municipalities and counties in Scandinavian countries have begun their journey towards trust-based management. Reviews conclude that many of the interventions are mainly directed at lower-level managers (Dellve, 2023;Dellve & Williamsson, 2022). However, case studies have shown that successful implementation needs congruence in discourse and actions between strategic and lower-level management (Astvik et al, 2020;Bentzen, 2019;Torfing et al, 2021).…”