Development of the Irish National Patient Perception of Quality of Care Survey

Sweeney, Jennifer

doi:10.1093/intqhc/mzg022

Cited by 24 publications

(14 citation statements)

References 3 publications

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“…Patients' experiences and judgements have become an important input for service improvement and quality monitoring in hospitals, and patient preferences can be used to help decide how to provide care (Draper and Hill, 1996). Therefore, PS is an important performance indicator of subsequent health‐related behaviour and overall organizational effectiveness (Sweeney et al ., 2003). Appleby and Devlin (2004), in their report for the English Healthcare Commission, assert that patient feedback should be a key component of a well‐run system of performance assessment.…”

Section: Introductionmentioning

confidence: 99%

Dissecting hospital quality. Antecedents of clinical and perceived quality in hospitals

García‐Lacalle

Bachiller

2010

Health Planning & Management

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Clinical quality (CQ) and patient satisfaction (PS) are key elements on the agenda of European public healthcare systems. This paper seeks to explore the relationship between CQ and PS, at hospital level, as freedom of hospital choice may lead to a trade-off between them. In addition, the paper studies the influence of some factors--location, size, case-mix, length of stay and occupancy rate (OR)--on hospital clinical and perceived quality. Correlation analyses and the linear mixed-effect methodology are used. The study focuses on the Andalusian Health Service, one of the biggest European public health services, and covers the years from 2002 to 2006. The results indicate that CQ and perceived quality are not related. The 'volume-expertise' effect is not confirmed in our study, but we find a 'complexity-expertise' effect, i.e. attending more complex cases may improve CQ. Shorter hospitalizations and higher ORs might negatively affect CQ. Location, size, case-mix and ORs significantly affect PS. Hospitals with better patient assessments might attract patients without providing a better clinical care. Caution should be taken when evaluating hospital performance and implementing reforms to improve hospital efficiency as quality may be harmed.

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Section: Introductionmentioning

confidence: 99%

Dissecting hospital quality. Antecedents of clinical and perceived quality in hospitals

García‐Lacalle

Bachiller

2010

Health Planning & Management

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“…Because it is not merely necessary to be aware of how the service is perceived, but also how it is quantifiably delivered, the inclusion of the quantitative information about the delivered services would provide policy makers with an additional pointer to specific opportunities of improvement related to nutritional services' components provided for the attendant HCPs [15] . Strikingly, pointed at the limited span of nutritional services provided to the studied patients received in their current visit to the NIOHC.…”

Section: Discussionmentioning

confidence: 99%

Assessment of Nutritional Services Provided for Hepatitis C Patients Attending the National Nutrition Institute in Cairo

EL-SHAIKH¹,

ABOU-ZEINA²,

Sheha³

2018

The Medical Journal of Cairo University

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Background: Malnutrition is common among chronic liver diseases patients. Thorough nutritional counseling should insure adequate dietary intake of different nutrients to prevent malnutrition and improves the prognosis. Maintenance of weight loss and exercise in overweight patients with liver disease results in a sustained improvement in liver enzymes, serum insulin levels, and quality of life. Adequate nutritional service is mandatory to overcome the challenge for obese Hepatitis C patients on a dietary regimen to supply adequate nutrients. Aim of the Study: To assess the effect of nutritional counseling provided for obese Hepatitis C on their dietary pattern. Subjects and Methods: This is an operational study that was conducted on NNI outpatient hepatic clinic. Two groups of those receiving and providing the nutritional services were interviewed; a sample of 120 obese Hepatitis C patients attending the NNI for at least the second time to follow-up their nutritional status (only 100 of patients agreed to complete the questionnaire and the 24 hour food intake recall with a response rate of 83.3%), all the health care providers in the outpatient hepatic clinic were interviewed. Multiple data collecting tools were used; direct informal observation of activities for hepatic patients attending the NIOHC. Review of existing documents: Policies, protocols, standard operating procedures. Review of the health record system. Results: The results of the analysis of the exit questionnaire showed insufficient provided services and insufficient satisfaction of studied patients. Conclusion: This study concluded that there was lack of standard nutritional services provided for HCPs. Many factors have contributed to the ineffectiveness of this service. There are opportunities for improvement of the nutritional services provided to HCPs.

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“…Only one study discussed feedback to staff (INPQCS). The staff were informed of the interviews to be carried out in the INPQCS and were advised that they (staff) would have access to the information once collated, although methods of doing so were not discussed 39 .…”

Section: Discussionmentioning

confidence: 99%

Instruments to measure the inpatient hospital experience: A literature review

Edwards¹,

Walker²,

Duff³

2015

Patient Experience Journal

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2015) "Instruments to measure the inpatient hospital experience: A literature review," AbstractHealthcare professionals worldwide are increasingly broadening their focus to include the experiences of patients and their family members as a means of assessing quality patient centered care. This paper seeks to identify and discuss instruments specifically designed to measure the inpatient hospital experience. A literature search focusing on preidentified instruments as per the Health Foundation's Helping Measuring Patient Centered Care database of measurement instruments (de Silva, 2014) and additional health databases (CINAHL, ERIC, EBSCO, HaPI, MEDLINE, PubMed and Psych INFO) was undertaken. Thirteen relevant instruments and seventeen associated studies (regarding instrument development and or validation) were identified. These instruments provide generalizable but less descriptive experience data, are predominantly based on post hospital discharge data and do not have identified feedback to staff mechanisms. Further research is warranted to co-develop an inpatient hospital experience instrument, designed to capture real time descriptive data with a corresponding feedback process to frontline clinicians. Ideally such an instrument could be designed using a participatory research methodology, whereby patients, friends, family and healthcare clinicians are equal co-developers.

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Development of the Irish National Patient Perception of Quality of Care Survey

Cited by 24 publications

References 3 publications

Dissecting hospital quality. Antecedents of clinical and perceived quality in hospitals

Dissecting hospital quality. Antecedents of clinical and perceived quality in hospitals

Assessment of Nutritional Services Provided for Hepatitis C Patients Attending the National Nutrition Institute in Cairo

Instruments to measure the inpatient hospital experience: A literature review

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