Development of Modern Racism Scale in Global Airlines: A Study of Asian Female Flight Attendants

Yu, Myoung-Jin; Hyun, Sunghyup Sean

doi:10.3390/ijerph18052688

Cited by 7 publications

(5 citation statements)

References 60 publications

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“…According to a Canadian study, white women earned 20% more than racialized women (Tastsoglou & Preston, 2005). Racism and discrimination is undeniably rampant in tourism (Kipp et al, 2021;Yu & Hyun, 2021). Abassah-Oppong and Holmes (2020), in a Canadian study, found that even though 8% of participants reported experiencing workplace discrimination, 27% reported seeing racial discrimination, 27% reported witnessing gender discrimination, and 18% reported witnessing sexual harassment.…”

Section: Reliance On Cheap Labourmentioning

confidence: 99%

Canadian immigration policies: Implications for discrimination and biases in tourism employment

Wright¹,

Dimanche²

2023

Preprint

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<p>Canada has long been recognized as an immigrant-friendly nation that is committed to welcoming people from all over the world. However, many immigrants, particularly racialized and ethnic minorities, regardless of social capital, skill sets, and experience, find themselves increasingly concentrated in low-paying and low-skilled jobs. Discrimination and bias, either from individuals or institutions, are not uncommon and have impacted every stratum of tourism stakeholders. Furthermore, discriminatory practices have long been documented within the sector including racial segregation between different job functions, wage gaps, and insufficient advancement opportunities for minorities. This chapter explores how Canada’s immigration policy may be working (intentionally or unintentionally) to supply racialized immigrants, many of whom are highly educated and professionally trained, as cheap labour to the Canadian labour market where they face de-skilling, discrimination, and exploitation in various sectors, including hospitality and tourism. </p>

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Section: Reliance On Cheap Labourmentioning

confidence: 99%

Canadian immigration policies: Implications for discrimination and biases in tourism employment

Wright¹,

Dimanche²

2023

Preprint

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“…Specifically, it is a business that requires a great deal of labor to produce goods and services. In particular, the cabin crews as front-line employees are mentally and physically engaged, given that passengers spend most of their time on board [ 2 ].…”

Section: Introductionmentioning

confidence: 99%

Strategies to Improve Work Attitude and Mental Health of Problem Employees: Focusing on Airline Cabin Crew

Kim

Hyun

2022

IJERPH

Self Cite

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This study examines strategies for improving the work attitude and mental health of airlines’ “problem employees”. Based on a review of previous studies, five different handling methods for problem employees were derived: (1) duty assignment according to ability, (2) confidence beliefs, (3) managerial coaching, (4) human understanding, and (5) mentor system. The study hypothesized that these five approaches influence employees’ work attitudes, mental health, and job performance. To verify these hypotheses, empirical data were collected from 200 airline crew members. The analysis found that only three of the “five different handling methods of problem employees” positively influence job attitudes, mental health, and job performance: (1) duty assignment according to ability, (2) confidence beliefs, and (3) mentor system. In contrast, managerial coaching negatively impacted outcome variables. The study also found that the current handling approaches implemented in the industry have positive and negative outcomes on problem employees. Therefore, airline companies need to manage problem staff based on the findings of this study. Particularly, when conducting managerial coaching, supervisors should check employees’ work attitude change status. Research implications, limitations, and future research directions are discussed.

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“…In particular, it is a business that relies heavily on labor to provide its services. Given that passengers spend the majority of their time on board, the cabin crews in particular are engaged intellectually and physically as front-line workers [2]. In their contact with others, employees must regulate their emotions frequently on the job.…”

Section: Introductionmentioning

confidence: 99%

Impact of Emotional Labour, Work-life Balance, and Job Satisfaction on Cabin Crews’ Job Performance

Kumari

Aithal

2022

IJMTS

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Purpose: The purpose of this paper was to investigate the impact of emotional labour, job satisfaction, and work-life balance on cabin crews’ job performance. In addition, an attempt was made to evaluate the moderating effect of job satisfaction and work-life balance in lowering the negative repercussions of emotional labour on job performance. Design: 201 responses were obtained from cabin crew members through a primary data collecting survey, which were then analysed using several statistical tools relating to the study's aims, including ANOVA and regression analysis through SPSS 26. Furthermore, secondary data was collected via numerous web platforms such as Google Scholar, Science Direct, Emerald Publications, Tailor and Francis, Srinivas Publications, etc. Findings: The results showed that emotional labour had a significant negative impact on job performance, whereas a high level of work-life balance and job satisfaction mitigated the negative effects of emotional labour on job performance. Finally, the study claimed that job satisfaction and work-life balance have a significant impact on cabin crew performance. Originality/Value: Since flight attendants frequently struggle with the problem of emotional consequences as a result of the nature of their job, this study is critical to the HR of the aviation sector in implementing policies to reduce the negative effect of emotional labour in order to improve job satisfaction and work-life balance, which increases cabin crews' productivity. Type of Paper: Empirical study

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Development of Modern Racism Scale in Global Airlines: A Study of Asian Female Flight Attendants

Cited by 7 publications

References 60 publications

Canadian immigration policies: Implications for discrimination and biases in tourism employment

Canadian immigration policies: Implications for discrimination and biases in tourism employment

Strategies to Improve Work Attitude and Mental Health of Problem Employees: Focusing on Airline Cabin Crew

Impact of Emotional Labour, Work-life Balance, and Job Satisfaction on Cabin Crews’ Job Performance

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