Development of Key Performance Indicators for the Improvement of University Facility Management Services in Korea

Abstract

University facilities have significant effects on education and research and should be systematically maintained and managed. The Performance Indicator (PI) implicitly discloses the range of work scope and helps facility managers to achieve the goals and objectives of an organization. Much has been said about the importance of facility management (FM), however, there is no specific standard or guideline pertaining to FM services for campus facilities in Korea. Therefore, the main objective of this research is to provide facility managers with rigidly selected PIs for improving the quality of FM service of campus facilities. PIs are collected through intensive analysis of primary literature related to FM services and educational facilities. The 44 preselected PIs fell into four areas as classified in the Balanced Scorecard (BSC) and the Delphi survey was conducted twice to identify Key Performance Indicators (KPIs). Finally, the importance-performance analysis (IPA) and Kendall's W are used to analyze the results. The priority on all the 44 PIs was set by considering four sections in the Importance-Performance Analysis (IPA) and finalization of the total of 8 KPIs. This research will serve as a guideline for campus facility managers in making decisions for improving the quality of FM services.

Assessing the Digital Transformation Readiness of the Construction Industry Utilizing the Delphi Method

“…Availability of IOT (Internet of Things) concepts in FM building components (e.g., sensors, actuators, RFID radio frequency identification and controllers smartphones, and tablets) to extract data for proper decision-making processes) [185,[191][192][193][194] F01.04…”

Importance performance analysis for sustainability of reused historical building: Mardin Sabanci City Museum and art gallery

“…The full text of the study by Gan et al (2022) could not be accessed and other studies were examined. Kim et al (2018) aimed to analyse and improve the service quality of facilities within the university campus. In line with this purpose, the IPA method examined the service quality of the facilities within the scope of finance, customer, learning and growth and internal process.…”

“…(2022) could not be accessed and other studies were examined. Kim et al. (2018) aimed to analyse and improve the service quality of facilities within the university campus.…”

Management indicators: their impact on Latin-American universities’ accreditation

“…The life-cycle approach is used to examine the various phases of adopting the performance management system: design, implementation, use, evaluation or assessment and impacts. Kim et al (2018) Provide facility managers with rigidly selected performance indicators for improving the quality of facility management service of campus facilities. Indicators are collected through intensive analysis of primary literature related to facility management services and educational facilities.…”